Technical Product Manager at DaVita harnessing ITSM ServiceNow platform capabilities. Managing strategic integrations and process improvements while ensuring best practices.
About the role
- ServiceNow Business Analyst responsible for translating business needs into functional requirements on the ServiceNow platform. Collaborating with stakeholders and developers to design solutions.
Responsibilities
- Analyze business needs and translate them into functional requirements on the ServiceNow platform
- Engage with business stakeholders to gather, analyze, and document requirements for ServiceNow solutions (including CSM or FSO modules)
- Work with developers and architects to design scalable ServiceNow solutions aligned with best practices
- Analyze current business processes and recommend improvements using ServiceNow features such as Flow Designer, Playbooks, and automation tools
- Collaborate with technical teams to define integration requirements with external systems (REST/SOAP APIs, Integration Hub)
- Develop test cases, support UAT (User Acceptance Testing), and validate that solutions meet business requirements
- Act as the liaison between business users and technical teams
Requirements
- ServiceNow Certified System Administrator (preferred or required depending on seniority)
- Experience working with ServiceNow, particularly in Customer Service Management (CSM) or Financial Services Operations (FSO)
- Strong understanding of business analysis methodologies (e.g., Agile, Scrum, or Waterfall)
- Experience writing user stories, process mapping, and conducting workshops
Benefits
- Health insurance
- Flexible working arrangements
- Professional development opportunities
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Chief Technology Officer at Sofigate, leading technology vision and customer engagement through ServiceNow. Shaping strategy and offerings, collaborating with international clients to drive business growth.
ServiceNow Solution Architect at DXC Technology leading technical delivery and shaping ServiceNow solutions for diverse clients in consulting.
ServiceNow Program Manager managing complex initiatives for Federal Government clients. Designing impactful programs and facilitating change while overcoming challenges in program management.
(Senior) Consultant/Architect leading ServiceNow transformation projects in Banking & Insurance across multiple locations in Germany. Engaging with top - tier clients to enhance their digital infrastructure in a hybrid working environment.
Technical Project Manager leading and managing ServiceNow projects while ensuring alignment with business objectives. Manage cross - functional teams and oversee project governance and delivery excellence.
Hardware ServiceNow Architect supporting Department of the Air Force's EITaaS program. Focusing on designing and governing Hardware Asset Management solutions on the ServiceNow platform.
Principal ServiceNow Solution Architect leading the design and delivery of scalable ServiceNow solutions at AT&T. Collaborating with enterprise teams to modernize operations and drive automation.
ServiceNow Developer designing and maintaining solutions on ServiceNow platform for Compass. Collaborating with cross - functional teams to enhance capabilities across various ServiceNow modules.
ServiceNow Developer responsible for ITSM and ITOM solutions at Rockwell Automation. Designing, developing, and configuring solutions to enhance IT service delivery and operational efficiency.