ServiceNow AI Developer/Architect creating AI solutions on the ServiceNow platform for Nordic and European clients with a focus on GenAI applications.
About the role
- ServiceNow Administrator responsible for daily operation and continuous improvement of the ServiceNow platform. Ensuring performance, stability, and compliance with governance standards in a hybrid work environment.
Responsibilities
- Administer and maintain the ServiceNow platform, ensuring high availability and performance
- Configure and manage workflows, business rules, client scripts, UI policies, and forms
- Manage users, roles, groups, and access controls
- Support and enhance ITSM, ITOM, and VR modules
- Perform upgrades, patches, and platform releases, including testing and validation
- Monitor system performance and troubleshoot issues
- Maintain documentation for configurations, processes, and procedures
- Collaborate with stakeholders to gather requirements and implement solutions
- Ensure platform compliance with security and governance standards
- Provide Tier 2/3 support and training for end users as needed
Requirements
- 3+ years of hands-on ServiceNow administration experience
- Strong understanding of ServiceNow ITSM, ITOM, and VR processes
- Experience with scripting (JavaScript, PowerShell, Python)
- Knowledge of CMDB and service mapping concepts
- Experience with ServiceNow upgrades and release management
- Strong troubleshooting and problem-solving skills.
- ServiceNow Certified System Administrator (CSA) (preferred)
- Experience integrating ServiceNow with external systems (preferred)
- Familiarity with Agile or ITIL frameworks (ITIL certification a plus) (preferred)
Benefits
- We Are an Equal Opportunity Employer.
- Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].
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