Technical Product Manager at DaVita harnessing ITSM ServiceNow platform capabilities. Managing strategic integrations and process improvements while ensuring best practices.
About the role
- ServiceNow Solution Architect at DXC Technology leading technical delivery and shaping ServiceNow solutions for diverse clients in consulting.
Responsibilities
- Lead and support the technical delivery of ServiceNow projects, creating solutions that are robust, user‑centred, and future‑ready
- Shape and define technical and architectural designs, balancing innovation with practicality
- Provide supportive technical leadership, mentoring junior architects and working collaboratively with onshore and offshore teams
- Create and deliver engaging, accessible solution demonstrations that clearly show value to clients
- Design and implement integrations between ServiceNow and client IT and business systems
- Partner with development teams to thoughtfully resolve complex challenges across all stages of delivery
- Continually grow your knowledge of the ServiceNow platform through certifications, learning sessions, communities, and shared experiences
- Build strong, long‑lasting relationships with clients and colleagues, strengthening DXC’s reputation as a trusted advisor
- Collaborate within DXC’s global ServiceNow community, sharing knowledge and helping others succeed
- Contribute ideas and expertise to the evolution of DXC’s ServiceNow product roadmap
- Ensure solution designs align with DXC architecture standards and frameworks, while remaining flexible to client needs
- Be an active, engaged member of the wider DXC community, building your internal network and sharing best practices
Requirements
- Proven experience in consulting or professional services, delivering complex technical solutions
- A track record of successfully delivering ServiceNow projects as a Solution Architect, on time and within budget
- Certified ServiceNow System Administrator
- Certified Implementation Specialist in at least one ServiceNow product suite
- ITIL Foundation certification (v3 or v4)
- Strong hands‑on experience with ServiceNow scripting and configuration, including JavaScript, CSS, AngularJS, Flows, Business Rules, Client Scripts, UI Actions, Widgets, and UI Pages
- A solid understanding of ServiceNow integrations, including Integration Hub, SSO, Web Services, LDAP, JDBC, and related technologies
- Experience working within complex client environments, adapting thoughtfully to differing needs and constraints
- Knowledge of common business analysis techniques and delivery approaches
- Experience with agile and traditional delivery methodologies
- A communication style that is open, clear, and authentic, helping to build alignment and trust with stakeholders
- A collaborative mindset, with the confidence to influence while valuing different perspectives
- Resilience and determination, approaching challenges with curiosity and a solutions‑focused attitude
- A genuine commitment to continuous learning and personal development
- Experience with business solutions, particularly within CSDM / CMDB
- Strong relationship‑building skills and the ability to create and sustain professional networks
- Willingness to travel when needed to support clients and teams
Benefits
- Regular training and development opportunities
- Ability to achieve certifications
- Supportive and friendly team environment
- Option to “flex up and down” on specific benefits
- Private Medical Benefit
- Dental and Travel Insurance
- Access to ‘Perks at Work’ discount store
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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