Onboarding Specialist ensuring successful software implementation for new customers at OneQrew. Facilitating trainings and workshops while collaborating with sales and support teams.
About the role
- Onboarding Specialist facilitating smooth transitions for new customers using software solutions. Support customers to quickly understand product value and achieve a positive onboarding experience.
Responsibilities
- You ensure a smooth and successful onboarding of our new customers to our software solutions.
- Your goal is that customers can become productive quickly, understand the value of our products, and have positive experiences from the start.
- Through your support you lay the foundation for long-term satisfaction, successful usage, and sustainable customer relationships.
- You take full ownership of the onboarding process – from initial intake and configuration to the successful go‑live of our trades software.
- You competently guide new customers through every step of the onboarding, explain features and best practices, and ensure the software is optimally aligned with their workflows.
- You conduct trainings, workshops and sessions – digitally or on-site – and support users in using the software confidently.
- You accompany new customers through the ramp-up phase, identify potential hurdles early, and proactively address them to ensure successful implementation.
- You work closely with Sales, Product Management and Support to collect customer feedback, optimize internal processes, and continuously improve the customer experience.
Requirements
- You have experience in onboarding, Customer Success, customer support, or in implementation/consulting environments.
- You ideally have experience with software solutions or SaaS products – knowledge of the trades/craft industry is a plus but not required.
- You work proactively, in a structured and independent manner, and keep an overview even with many concurrent customer projects.
- You are confident with digital tools, software applications and modern communication formats.
- You stand out through friendliness, solution-orientation and excellent communication skills – both with end users and stakeholders.
- In addition, you quickly recognize customer needs, can set priorities and build trusting relationships sustainably.
Benefits
- Shape your workday flexibly – in a way that suits you and your team.
- We boost your personal development – we recognize your expertise and potential and support your targeted growth.
- Strengthen body and mind with Hansefit. You get access to a large network of fitness studios, swimming pools and class offerings across Germany and can always find the perfect balance.
- We emphasize professional occupational safety and modern occupational health services. Together with our health partner we create a safe, healthy work environment that protects you in everyday life and supports you long-term.
- Choose your preferred bike with BusinessBike – whether a classic bicycle, a sporty mountain bike or an e‑bike. This lets you shape your commute or free time actively, cost-effectively and sustainably.
- Benefit from real price advantages across many areas of life with our Corporate Benefits – through exclusive discounts, special promotions and attractive offers.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Client Onboarding Advisor at Truist coordinating and leading client implementation efforts for Wholesale Payment services. Delivering best - in - class client experiences and working closely with various stakeholders.
Onboarding Manager orchestrating the onboarding journey for fashion retailers at Lyst. Responsible for driving communication, coordination, and issue resolution throughout the process.
Customer Training Specialist role at SiteMinder, ensuring successful product use via customer training. Engaging customers in APAC through innovative online training sessions for a leading hotel commerce platform.
Customer Onboarding Coordinator at Kolmeo facilitating onboarding of new clients to the property management software. Collaborating with the customer support team to enhance user experience and satisfaction.
Onboarding Specialist managing dealer and partner engagement. Collaborating with teams to support account strategies and enhance customer satisfaction at RouteOne.
Customer service representative serving as the first point of contact for prospective ADI Global customers. Guiding customers through the ADI account setup process and collaborating with internal teams.
Analyst supporting onboarding and sales service in Commercial Banking for clients. Ensuring accurate account maintenance and establishing strong client relationships within CIBC.
HR Onboarding Specialist providing an excellent onboarding experience for employees and contractors at Giving Home Health Care. Supporting compliance and maintaining records in a collaborative environment.
Onboarding Specialist managing client transitions for registered investment products at U.S. Bank. Collaborating with internal teams to ensure smooth integration and ongoing servicing.