About the role

Onboarding Specialist facilitating smooth transitions for new customers using software solutions. Support customers to quickly understand product value and achieve a positive onboarding experience.

Responsibilities

You ensure a smooth and successful onboarding of our new customers to our software solutions.
Your goal is that customers can become productive quickly, understand the value of our products, and have positive experiences from the start.
Through your support you lay the foundation for long-term satisfaction, successful usage, and sustainable customer relationships.
You take full ownership of the onboarding process – from initial intake and configuration to the successful go‑live of our trades software.
You competently guide new customers through every step of the onboarding, explain features and best practices, and ensure the software is optimally aligned with their workflows.
You conduct trainings, workshops and sessions – digitally or on-site – and support users in using the software confidently.
You accompany new customers through the ramp-up phase, identify potential hurdles early, and proactively address them to ensure successful implementation.
You work closely with Sales, Product Management and Support to collect customer feedback, optimize internal processes, and continuously improve the customer experience.

You have experience in onboarding, Customer Success, customer support, or in implementation/consulting environments.
You ideally have experience with software solutions or SaaS products – knowledge of the trades/craft industry is a plus but not required.
You work proactively, in a structured and independent manner, and keep an overview even with many concurrent customer projects.
You are confident with digital tools, software applications and modern communication formats.
You stand out through friendliness, solution-orientation and excellent communication skills – both with end users and stakeholders.
In addition, you quickly recognize customer needs, can set priorities and build trusting relationships sustainably.

Shape your workday flexibly – in a way that suits you and your team.
We boost your personal development – we recognize your expertise and potential and support your targeted growth.
Strengthen body and mind with Hansefit. You get access to a large network of fitness studios, swimming pools and class offerings across Germany and can always find the perfect balance.
We emphasize professional occupational safety and modern occupational health services. Together with our health partner we create a safe, healthy work environment that protects you in everyday life and supports you long-term.
Choose your preferred bike with BusinessBike – whether a classic bicycle, a sporty mountain bike or an e‑bike. This lets you shape your commute or free time actively, cost-effectively and sustainably.
Benefit from real price advantages across many areas of life with our Corporate Benefits – through exclusive discounts, special promotions and attractive offers.