Support collection routines in a collaborative environment with the aim to enhance operational performance. Work within a team to manage performance indicators and reporting.
Responsibilities
Support monitoring of the Heavy Vehicles collections portfolio
Update and control operational collections indicators
Assist in the preparation of reports and controls for the area
Support monitoring of delinquency buckets (Over, PE, recovery)
Execute operational routines related to collections
Support the team in organizing databases, data and information
Operational interface with internal teams (Operations, Offices, Back Office)
Support continuous improvement initiatives and process standardization
Requirements
Entry-level experience or internship in collections, credit, or financial areas
Basic knowledge of collections indicators (Over, delinquency, recovery)
Basic to intermediate Excel (controls, tables, simple formulas)
Organized, detail-oriented, and responsible
Good communication skills and willingness to learn
Previous experience in financial institutions or consumer finance companies (desirable)
Basic knowledge of PDD (Provision for Doubtful Debts) or IFRS 9 (not mandatory)
Familiarity with Power BI or other BI tools (desirable)
Experience with multichannel collections operations (desirable)
Developing analytical profile
Proactive and eager to learn
Organized and disciplined
Ability to follow processes and guidance
Teamwork
Benefits
👶 Childcare assistance for children up to 6 years and 11 months
🏋️ TotalPass for physical health and fitness
🏠 Hybrid work model 3x2 (remote and on-site)
🍴 Meal and food allowance on a flexible card
🚌 Transportation allowance
🩺 Medical and dental insurance (SulAmérica, 'apartment' plan)
🛡️ Life insurance
🏃 Wellness program (running and more)
🎂 Birthday day off
💻 Conexa Saúde – online consultations with no copay
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