Collections Agent responsible for making and receiving calls regarding client accounts and product updates. Engaging with customers to resolve issues and improve account retention.
About the role
- Support collection routines in a collaborative environment with the aim to enhance operational performance. Work within a team to manage performance indicators and reporting.
Responsibilities
- Support monitoring of the Heavy Vehicles collections portfolio
- Update and control operational collections indicators
- Assist in the preparation of reports and controls for the area
- Support monitoring of delinquency buckets (Over, PE, recovery)
- Execute operational routines related to collections
- Support the team in organizing databases, data and information
- Operational interface with internal teams (Operations, Offices, Back Office)
- Support continuous improvement initiatives and process standardization
Requirements
- Entry-level experience or internship in collections, credit, or financial areas
- Basic knowledge of collections indicators (Over, delinquency, recovery)
- Basic to intermediate Excel (controls, tables, simple formulas)
- Organized, detail-oriented, and responsible
- Good communication skills and willingness to learn
- Previous experience in financial institutions or consumer finance companies (desirable)
- Basic knowledge of PDD (Provision for Doubtful Debts) or IFRS 9 (not mandatory)
- Familiarity with Power BI or other BI tools (desirable)
- Experience with multichannel collections operations (desirable)
- Developing analytical profile
- Proactive and eager to learn
- Organized and disciplined
- Ability to follow processes and guidance
- Teamwork
Benefits
- 👶 Childcare assistance for children up to 6 years and 11 months
- 🏋️ TotalPass for physical health and fitness
- 🏠 Hybrid work model 3x2 (remote and on-site)
- 🍴 Meal and food allowance on a flexible card
- 🚌 Transportation allowance
- 🩺 Medical and dental insurance (SulAmérica, 'apartment' plan)
- 🛡️ Life insurance
- 🏃 Wellness program (running and more)
- 🎂 Birthday day off
- 💻 Conexa Saúde – online consultations with no copay
- 💰 Profit-sharing
- 👕 No dress code – be yourself!
- ⏰ Flexible hours
- 🎓 Corporate University
- ✨ And much more for you!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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