Senior Analyst responsible for monitoring risk policies and processes in Credit Risk Analytics at Citi. Collaborating with senior management and stakeholders for strategy implementation.
About the role
- Analista de Planejamento de Cobrança focado em recuperação de crédito e melhoria contínua em operações. Colaborando com canais de cobrança e projetos analíticos.
Responsibilities
- Develop functional specifications;
- Lead or participate in projects for continuous improvement, automation, operational efficiency, and the evolution of collections tools and processes;
- Provide technical maintenance/support for collections, ensuring proper functioning of operational flows, business rules, and system parameterizations across channels;
- Define, implement and review parameter settings of collections systems (dunning sequences, digital channels, prioritizations, and customer base segmentations);
- Analyze collections KPIs, identifying deviations, root causes, and continuous improvement opportunities;
- Prepare executive and technical materials to support decision-making, ensuring clarity, consistency, and a results-oriented focus.
Requirements
- Experience in credit recovery/collections, with involvement in collections projects, planning, strategy, and operational/systems support;
- Experience with system parameterizations and business rules in collections tools;
- Analytical and structured profile with systems thinking and a results-oriented approach;
- Experience in continuous improvement projects, automation, and system integrations;
- Knowledge of the credit lifecycle;
- Experience extracting, processing, and analyzing data using SAS, Databricks, or SQL;
- Experience managing external partners and call centers;
- Experience with digital collections, omnichannel strategies, or automated customer journeys.
Benefits
- Transportation allowance (Vale-Transporte) and/or company shuttle for our DC positions*
- Meal and food allowance (Meal Voucher)
- Christmas gift basket (seasonal food basket)
- Home Office Allowance (for hybrid or remote employment contracts)*
- Multi-purpose credit card for purchases
- Employee discount at our stores
- Health insurance
- Dr. Be (telemedicine, telepsychology, nutritional coaching, and sports coaching)
- Wellhub (Gympass)
- Programs and campaigns developed to promote self-care, health, and well-being for employees and their families
- Balance methodology applied across leadership and teams to strengthen communication and recognition, well-being, and work practices/tools
- Dental plan
- Univers – discounts at Raia and Drogasil pharmacies
- Pet health insurance
- Running coaching
- Discounts at universities, schools, language courses, and vocational training programs
- Tickets for cinemas, parks, and much more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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