Collections Junior Specialist handling billing, payment communications, and account management for Infobip. Ensuring client payment concerns are addressed efficiently while following company procedures.
AT
Hybrid Collections Inbound/Outbound Customer Service Specialist - Telecommunications
Posted 8 hours ago
About the role
- Customer support specialist at Atento, focusing on negotiating telecommunication service debts. Role includes hybrid/in-person training and customer engagement in São Caetano do Sul.
Responsibilities
- Voice customer service (outbound/inbound) to negotiate debts for telephony and internet products or services, offering special payment options;
- The agent must identify the customer's needs and provide a practical, objective solution in accordance with product and/or service procedures;
- Use systems to record interactions and perform service-related tasks.
Requirements
- Minimum 18 years of age;
- Minimum education: High school diploma;
- Basic computer and typing skills;
- Good communication skills;
- Availability to complete training in a hybrid format;
- Easy access to the Atento São Caetano do Sul unit.
Benefits
- Transportation allowance;
- Meal and/or food allowance;
- Life insurance;
- Funeral assistance;
- Childcare assistance / Assistance for children with disabilities / Babysitter allowance / School transportation;
- Product discounts;
- Dental care;
- Family+ service;
- Discounts on gym memberships and sports activities;
- Educational partnerships with discounted courses;
- Career development plan;
- Pet plan.
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