Senior Analyst responsible for monitoring risk policies and processes in Credit Risk Analytics at Citi. Collaborating with senior management and stakeholders for strategy implementation.
About the role
- Collections Junior Specialist handling billing, payment communications, and account management for Infobip. Ensuring client payment concerns are addressed efficiently while following company procedures.
Responsibilities
- Strictly Following internal dunning and collection procedures to ensure payment on, or before the due date as per customer agreements
- Continuous communication with the clients through over calls and emails to understand their concerns in terms of bill disputes, bill break-up summary & any other specific requirements of the customers for processing the payments
- Actively maintaining customer base of minimum 300 C/B Segment Customer
- In-Depth knowledge of collection procedure and implementation within her/his customer portfolio
- Actively managing doubtful debt and write-offs, and LPC Calculations
- Management of Customer Collections Master Data In Salesforce
- Monitor/Review customer account details for non-payments, delayed payments, and other irregularities
- Research payment discrepancies
- Preparing and reviewing AR aging
- Accurate tagging of customers and invoicing collections tool
- Internal Stakeholder Management
- Internal/External escalations
- Dispute Management
Requirements
- Minimum 2+ years of experience in collections, AR and/or billing
- Experience working on aged accounts in a B2B environment
- Advanced English is required for this role.
- Experience in communicating with clients via email, phone and online meetings.
- Bachelors degree on Accounting or Finances (plus)
- Great communication skills with internal and external stakeholders
- Knowledge in collections and Billing management.
- Knowledge of MS Office tools - especially Excel
- Demonstrated ability to work both independently and as part of a team.
- Enthusiasm for learning and adapting to new challenges.
Benefits
- Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
- Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
- ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
- Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
- Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
- Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
- International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Coordinator of Planning in charge of projects and managing people at Riachuelo. Aiming positive impacts in fashion and credit sectors within the Brazilian market.
Analista de Planejamento de Cobrança focado em recuperação de crédito e melhoria contínua em operações. Colaborando com canais de cobrança e projetos analíticos.
Analista de Planejamento de Cobrança III na Realize CFI, instituição financeira das Lojas Renner S.A. Atuará na gestão de portfólio e execução de Cobrança.
Debt Collection Consultant managing client accounts for Creditas. Engaging clients to understand and resolve payment issues while providing excellent service.
Collections Team Lead at Enova mentoring contact center representatives for successful customer experiences. Collaborating with management for team efficiency and effectiveness in a hybrid work environment.
Customer support specialist at Atento, focusing on negotiating telecommunication service debts. Role includes hybrid/in - person training and customer engagement in São Caetano do Sul.
Managing the collections process for Comcast Business by addressing delinquencies and resolving inquiries through effective communication methods. This role ensures customer accuracy and satisfaction while adhering to company guidelines.
Customer service specialist for a telecom company negotiating debts for telecommunications services. Identifying client needs and providing solutions while using specific systems for records.
Coordinador de Procesos Operativos y Automatización en fintech, asegurando calidad de datos y KPIs operativos. Colaborando entre Collections, Tecnología y áreas estratégicas para maximizar la eficiencia operativa.