Inside Sales position responsible for customer parts needs and providing technical - commercial support. Engaging in proactive sales while ensuring timely client communication and order management.
About the role
- Customer Sales Service Support managing post-sales operations for food and beverage solutions. Ensuring timely deliveries and proper documentation in the MENA region.
Responsibilities
- Managing the Sales orders right from contracts entries till money is collected.
- Raising contracts in SAP/ System once booked, getting customer PO or signed confirmations, follow up on advances where required, maintaining detailed order wise XL/ record of each order, follow up with mills on timely production and execution, checking shipping Instructions, checking documents and sharing the same with customers.
- Follow up with Clients / Shippers to ensure all necessary contract execution info (markings / labels / packaging etc.) are available with all concerned.
- Follow up with suppliers on shipments to ensure timely performance and highlighting of problem areas for necessary intervention.
- Coordination with our manufacturing units to ensure full shipment information availability and sharing the same on a need basis with the clients.
- Coordination with the shipping lines / transiters / shipping agents / transshipment port people to ensure shipment tracking.
- Coordination with the above to ensure / reconfirm / validate manifest info and ensure timely transshipment of cargo to destination markets.
- Ensuring info availability on “shipments in progress” at various stages of the delivery cycle including cargo at destination port / Ageing / delivery status.
- Communicating with customer and developing relationship with internal/external stakeholders at operation levels.
- Tabulating the shipment info to prepare relevant reports for internal control on monthly basis.
- Handle Sampling requirements of the clients.
- Dispatch / Receipt of Couriers etc.
- Helping with organizing business exhibitions
Requirements
- 3–5 years of experience in customer service, sales coordination, or logistics operations
- Strong understanding of: International shipping and logistics processes
- Export/import documentation (e.g., Bill of Lading, Certificates, customs docs)
- Experience working with ERP systems (SAP preferred)
- Proficiency in Microsoft Office tools, especially Excel
- Bachelor’s degree in a relevant field
Benefits
- Health insurance
- Retirement plans
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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