Branch Sales Specialist providing customer solutions and maximizing sales at Grainger. Engaging with customers and team members to enhance service and drive branch effectiveness.
About the role
- Branch Sales Associate at Grainger providing solutions and connecting with walk-in customers. Maximizing sales opportunities while managing the customer experience and performing warehouse tasks.
Responsibilities
- Manage the entire customer experience. This includes appropriate product selection, accurate order entry, safely picking product, and safely loading customer vehicle.
- Look for ways to maximize sales opportunities and encourage customer loyalty.
- Adapt communication style to differing audiences in email, over phone, or in person.
- Pick, prepare, and stage will call orders/shipping product.
- Prepare customer backorders and put away other stock received.
- Help with merchandising and perform showroom replenishment.
- Perform inventory counts.
- Learn and easily navigate through different computer systems for customer-facing and warehouse activities.
- Perform housekeeping tasks to ensure branch appearance meets Grainger standards.
- Agree to safety guidelines and comply with all process standards including wearing personal protective equipment.
Requirements
- Flexibility to work any time within branch hours of operation.
- Will safely lift up to 50 pounds unassisted and heavier loads with assistance.
- Learn and operate powered industrial equipment.
Benefits
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
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Branch Sales Associate connecting with customers and managing their experience to maximize sales opportunities at Grainger. Adjusting to various tasks including warehouse duties and customer interactions.
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