Technical Account Manager responsible for project delivery and customer satisfaction at VIAVI Solutions. Managing deployment and training activities with a collaborative Professional Services team.
About the role
- Technical Account Manager resolving sophisticated technical issues for NVIDIA customers in HPC environments. Collaborating closely with engineers and support teams to enhance customer satisfaction.
Responsibilities
- Work on-site with NVIDIA Enterprise customers in the Seatle area to resolve sophisticated technical issues and customer concerns through meticulous research and reproduction for customers installing our products with a focus on Infiniband, next-generation AI, and HPC server technologies.
- Own and resolve customer issues during installation, operation, maintenance or product application or interoperability with other vendors
- Work with the latest hardware (e.g. GPUs, AI accelerators, high-speed interconnects) and software technologies such as ML frameworks and tools like Spark, Kubernetes, and Ceph.
- Bringing independent analysis, communication, and problem-solving skills to improve customers' experiences.
- Author and incorporate technical solutions into our knowledge base
- Be a technical resource, develop, re-define and document standard methodologies to share with internal teams (Support / R&D) for support processes and improvements.
Requirements
- 8+ years in providing in-depth customer support and debugging for hardware and software products.
- Bachelors degree or equivalent experience in Computer Science, Electrical Engineering, Computer Engineering, or related field
- Profound knowledge and experience with Linux and Networking (LFCS / RHCSA)
- Expertise with data center virtualization (VMWARE, Docker, Kubernetes) concepts and trends.
- Exceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by our customers, under all circumstances.
- Superb communication and presentation/oral skills
- Strong organizational skills and able to prioritize / multi-task easily with limited supervision.
Benefits
- equity
- benefits
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