Customer Success Manager guiding enterprise clients in adopting complex solutions. Managing customer lifecycle from engagement to renewal across the UK and Europe.
About the role
- Customer Success Liaison in healthcare transforming care delivery through Remote Patient Monitoring and support. Engaging patients and clinic teams for improved health outcomes in partnered clinics.
Responsibilities
- Build strong relationships in partnered clinics, supporting physicians, clinical staff, and helping patients enroll in and navigate our services.
- Troubleshoot in real time, meet enrollment goals, and track key metrics to drive program success.
- Educate patients and clinic teams about the benefits of RPM and CCM, helping them understand how these services improve long-term health outcomes.
- Collaborate with care teams to implement effective, patient-first processes.
- Ensure smooth patient onboarding, support engagement, and retention overtime.
- Maintain compliance with company policies and applicable regulations
- Perform other duties as assigned
Requirements
- 5-10 years of experience in customer success, account management, or client services.
- A strong track record of engaging clients or patients and achieving goals in a fast-paced, people-first environment.
- Excellent communication and organization skills with the ability to educate, inspire, and build trust with patients.
- Familiarity with HubSpot, EHR/EMR systems, or customer service platforms.
- Healthcare experience is strongly preferred.
- Fluent in English required, Spanish and/or Vietnamese preferred.
Benefits
- 11 Paid Company Holidays annually
- Paid Time Off (PTO)
- Medical, Dental, Vision, and supplemental insurance options
- 401(k) Plan with 3.5% Company Match
- Company-provided equipment
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