Hybrid IT Technician

at NorthStar Memorial Group

• Job title: IT Technician
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Associate's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, Houston, United States

About the role

• IT Technician at NorthStar Memorial Group handling IT support for computer systems and end-users. Collaborating in a hybrid work environment with scheduled in-office training and support responsibilities.

Responsibilities

• Manage and resolve tickets through the service desk ticketing system within established SLAs.
• Monitor and respond promptly to incoming phone requests related to IT issues.
• Maintain computer systems and provide support during system degradation or outages.
• Support end-user hardware including PCs, printers, servers, and related equipment (monitors, keyboards, mice, hard drives, etc.).
• Troubleshoot issues for both in-office and remote users, ensuring timely and effective resolution.
• Uphold high standards of customer service and professionalism in every interaction.

Requirements

• Associate or Bachelor's degree in Information Technology or related field preferred.
• CompTIA IT Fundamentals, CompTIA A+, or similar certifications are a plus.
• 2+ years of experience supporting computers and cloud-based technologies.
• 2+ years of experience supporting remote users and troubleshooting moderately complex issues.
• Bilingual (English/Spanish) strongly preferred.
• Strong initiative, problem-solving skills, and the ability to work independently.

Benefits

• Hybrid schedule: After completing three weeks of 100% in-office training, this role transitions to 2 days in office / 3 days remote each week.
• Must be willing to work a rotating Saturday schedule.