Tier II IT Support Specialist resolving advanced technical issues and overseeing IT operations at Neostella. Supporting user management and security enforcement in a hybrid work environment.
About the role
- IT Technician at NorthStar Memorial Group handling IT support for computer systems and end-users. Collaborating in a hybrid work environment with scheduled in-office training and support responsibilities.
Responsibilities
- Manage and resolve tickets through the service desk ticketing system within established SLAs.
- Monitor and respond promptly to incoming phone requests related to IT issues.
- Maintain computer systems and provide support during system degradation or outages.
- Support end-user hardware including PCs, printers, servers, and related equipment (monitors, keyboards, mice, hard drives, etc.).
- Troubleshoot issues for both in-office and remote users, ensuring timely and effective resolution.
- Uphold high standards of customer service and professionalism in every interaction.
Requirements
- Associate or Bachelor's degree in Information Technology or related field preferred.
- CompTIA IT Fundamentals, CompTIA A+, or similar certifications are a plus.
- 2+ years of experience supporting computers and cloud-based technologies.
- 2+ years of experience supporting remote users and troubleshooting moderately complex issues.
- Bilingual (English/Spanish) strongly preferred.
- Strong initiative, problem-solving skills, and the ability to work independently.
Benefits
- Hybrid schedule: After completing three weeks of 100% in-office training, this role transitions to 2 days in office / 3 days remote each week.
- Must be willing to work a rotating Saturday schedule.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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