Customer Experience Agent providing customer support via phone, email, and chat. Interacting with clients to resolve issues and ensuring a positive customer experience.
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Hybrid Customer Experience (CX) Intern
Posted 3 weeks ago
About the role
- Customer Experience Intern providing support across various channels and improving customer satisfaction metrics. Involves working with internal teams to enhance customer relations and operational effectiveness.
Responsibilities
- Customer service across multiple channels;
- Operational support for marketplaces;
- Logging and tracking requests and inquiries;
- Organizing and analyzing customer feedback and satisfaction metrics;
- Supporting internal teams to improve the customer experience and relationships;
- Preparing and updating reports and departmental controls;
Requirements
- Enrolled from the 2nd year in Business Administration, Business or related fields;
- Knowledge of Microsoft Office suite;
- Strong ability to learn, organized and attention to detail;
- Hands-on profile, eager to learn and put new ideas into practice;
- Active listening and empathy;
- Clear communication and interpersonal skills;
- Process-oriented with a customer-focused mindset;
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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