Customer Support Specialist providing order processing and customer service while supporting both internal and external customers. Handling inquiries and managing order delivery for a leading water solutions company.
About the role
- Product Training & Customer Experience Manager designing training for retail health food stores. Leading L&D efforts to empower teams and improve customer service across locations.
Responsibilities
- Develop and deliver impactful product training across in-person, virtual, and in-store formats.
- Provide effective leadership to the L&D team, ensuring they are supported and enabled to perform at their best.
- Maintain and enhance our Learning Management System (LMS).
- Support new store openings and new role Store Managers with tailored training plans and on-site coaching.
- Partner with Retail Operations to review customer feedback and implement improvement initiatives.
- Conduct regular store visits to provide guidance and ensure training is applied effectively.
- Lead and support team performance through clear communication, goal-setting, and continuous development.
- Provide weekly reports and consistent updates to the HR Manager.
Requirements
- Experience designing and delivering training programmes (retail or customer-focused environments preferred).
- Strong communication and presentation skills, both in person and virtually.
- A natural leader who can motivate, coach, and support teams.
- Highly organised, proactive, and adaptable, with a passion for customer experience.
- Willingness to travel to stores and work flexibly when required.
- Someone who embodies our values of respect, integrity, and teamwork.
Benefits
- Access to 24/7 GP phone support, Virtual GP appointments and prescription services.
- Up to 30% Staff Discount on all your wholefood, health, and wellbeing products.
- Employee Assistance Program offering up to 6 free face-to-face counselling sessions.
- Wellbeing Paid Day off to promote good mental health.
- Wellness Kits packed with our top products to encourage optimal health.
- Paid contributions to Maternity/Paternity and Adoptive Leave.
- Up to 25 days annual leave, plus 10 statutory days.
- Marriage Leave Day & Gift to give you time to celebrate your special day.
- Hybrid working model.
- Free access to legal support through our Employee Assistance Program services.
- Weekly paid competitive salaries and regular wage revision in line with performance.
- Healthcare cashback plan to help with healthcare expenses.
- PerkBox exclusive discounts on shopping, dining, travel, fitness & more.
- Mentoring and recognition to support your development.
- Career progression opportunities to other roles within an expanding business.
- Extensive customer experience and product training from our in-house Learning and Development team.
- Access to the Nourish Knowledge Hub to help you gain knowledge in your own time.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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