Motor Vehicle Call Center Agent III providing customer service for DMV inquiries in Vermont. Handling questions and issues related to titles, registrations, and driver licenses via phone and electronically.
About the role
- Customer Service Associate providing support through phone and written inquiries for Horizon Blue Cross Blue Shield of New Jersey. Delivering excellent customer service while adhering to quality standards.
Responsibilities
- Provide excellent service to customers through the resolution of basic customer inquiries received by phone or through written correspondence.
- Receive customer inquiries via phone, fax, mail, e-mail, etc.
- If necessary, probe for additional helpful information (i.e. member ID, claim number, name, etc.) to effectively handle inquiry.
- Review computer systems and/or other reference materials to complete verification process.
- Initiate investigation process based on the nature of the inquiry (claim, member information, benefits, enrollment, appeals, etc.).
- Utilize available resources to quickly and efficiently resolve or redirect inquiries in accordance with prescribed departmental process.
- Accurately document customer inquiries and actions taken in accordance with departmental quality guidelines to ensure appropriate follow up.
- Follow up on unresolved issues in a timely manner, escalating call trends to management.
- Deliver an excellent customer service experience while meeting quality and production standards.
- Perform other relevant tasks as assigned by management.
Requirements
- High School Diploma/GED required
- Some experience in a call center or customer service role within the health insurance industry preferred.
- Knowledge of medical terminology and medical billing coding preferred
- Excellent Customer Service skills
- Ability to manage and diffuse irate calls
- Ability to work in a high pressure, fast pace environment
- Keyboarding proficiency
- PC proficiency
- Strong verbal and written communication
- Interpersonal skills (i.e. active listening)
- Investigative and analytical skills
- Ability to multitask
- Time management skills
- Flexibility and adaptability
- Ability to work effectively within a team environment
Benefits
- Comprehensive health benefits (Medical/Dental/Vision)
- Retirement Plans
- Generous PTO
- Incentive Plans
- Wellness Programs
- Paid Volunteer Time Off
- Tuition Reimbursement
Job title
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