Customer Onboarding Manager responsible for guiding transport companies through the onboarding journey of Qargo, ensuring smooth transitions and user adoption. Position based in Belgium with travel required.
About the role
- Analista de Customer Onboarding Junior na Neogrid, responsável por atender clientes e auxiliar na implantação de soluções. Buscando melhorar a experiência do cliente com foco em resultados.
Responsibilities
- Gather requirements from clients
- Coordinate with clients to clarify implementation stages
- Map and understand client needs
- Become familiar with standard solution implementation patterns
- Provide technical support to clients during implementation
- Report the status of assigned activities
- Perform system configuration and parameterization
- Monitor product implementation alongside the client
- Deliver training to internal staff and clients
- Prepare documentation, timelines, kick-off presentations, and action plans
Requirements
- Sense of urgency and time-management skills
- Customer service experience
- Negotiation skills
- Strong written and verbal communication
- Teamwork and collaborative mindset
- It will be a plus if you have:
- Knowledge of Supply Chain
- Experience in support and/or implementation/onboarding
Benefits
- Health insurance plan
- Dental insurance
- Life insurance (extendable to legal dependents)
- Medication allowance (extendable to children)
- Commuter benefit (transit pass) or parking allowance for employees in cities where we have offices
- Flexible meal/food allowance
- Wellhub (formerly Gympass) and TotalPass for well-being
- Day off during your birthday month
- Childcare assistance
- Extended parental leave: 6 months for mothers and 30 days for fathers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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