Account Director managing and growing high - value client accounts for Hilton Worldwide sales in Thailand. Responsible for developing account strategies and coordinating with cross - functional teams.
About the role
- Account Executive managing higher education accounts for Nelnet Campus Commerce solutions. Focused on client satisfaction, growth, and collaboration across teams in a hybrid work setup.
Responsibilities
- Retain current higher education accounts designated in territory.
- Grow existing client base, while identifying cross sell opportunities.
- Work collaboratively with Regional Vice President (RVP) to assist with the generation of new business opportunities with current and prospective clients.
- Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients.
- Ownership of overall client satisfaction by proactively anticipating client needs and maintaining monthly contact with clients to ensure Nelnet Campus Commerce is meeting their needs.
- Meet on campus at least one time per year to deliver an annual account review communicating Nelnet’s value and long-range planning objectives.
- Assist in the coordination of sales and product revisions to existing clients.
- Expand knowledge base of different ERP systems and how they integrate with Nelnet Campus Commerce solutions.
- Work closely across Nelnet Campus Commerce department lines to resolve client related problems and issues.
- Develop intimate understanding of client needs and the practical application of Nelnet Campus Commerce solutions on their campus through client interaction.
- Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by Nelnet Campus Commerce.
- Actively participate in the evaluation of new product client requests, creating a business case study in order to justify investment.
- Actively participate in the evaluation and prioritization of product solution development, as well as project timing and deployment.
- Work closely with technical support to understand the breadth and limitations of the client product solutions.
- Coordinate and assist in the creation and distribution of client communications (e.g., upgrades, enhancements, new features, etc.).
- Generate, complete and track project and change request forms, documenting these activities in Salesforce.
- Leverage relationships to expand Nelnet Campus Commerce solutions utilized by exiting clients.
- Attend trade shows, conference and other events as needed to support client communication and engagement.
- Gather competitive information to assist in continually evaluating market position.
- Assist with the coordination of the Nelnet Campus Commerce Annual User’s Group Meeting.
- Facilitate timely communication with the BDE, Account Managers and PaymentSpring sales teams regarding client related issues.
- Review client contracts, maintain contract end dates, and proactively engage the client to extend/review the term and product offering.
- Work collaboratively with the BDE , Account Managers, PaymentSpring and other departments to develop a strategic customer service plan and to resolve any customer issues.
- Consult as necessary and appropriate with Finance in relation to contract issues, pricing, billing, reconciliation issues and bank information.
Requirements
- Minimum of 3-5 years of sales and Account Management experience.
- Background in Higher Education market is a plus.
- Experience with billing, payment processing and ecommerce services is helpful.
- Experience with commonly utilized ERP systems within Higher Education- Oracle (PeopleSoft, Cloud), Ellucian (Banner, Colleague, Power Campus), Workday, Jenzabar, etc. is preferred.
- Bachelor's degree, or equivalent, preferably in business and/or technology.
Benefits
- medical
- dental
- vision
- HSA and FSA
- generous earned time off
- 401K/student loan repayment
- life insurance & AD&D insurance
- employee assistance program
- employee stock purchase program
- tuition reimbursement
- performance-based incentive pay
- short- and long-term disability
- robust wellness program
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WE
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