About the role

  • Technical customer advisor supporting private and business customers with technical queries. Focusing on customer satisfaction while working in a team-oriented environment in Regensburg, Germany.

Responsibilities

  • First point of contact for private and business customers with technical queries
  • Communication with customers, technicians and market partners
  • Organizing and coordinating appointments for meter replacements
  • Maintaining meter readings and recording relevant data in our ERP system SAP S/4HANA
  • Independently handling customer requests or forwarding them to the appropriate department as needed
  • Providing customer service support — by phone and in person

Requirements

  • Enjoy interacting with people and working in a team
  • Empathy and enthusiasm for energy-related topics
  • Completed commercial/vocational training, ideally complemented by experience in customer service — preferably in the energy industry or a comparable sector
  • Service orientation, strong communication skills and solution-focused thinking
  • Independent, reliable and flexible working style

Benefits

  • Individual onboarding and genuine team spirit
  • Diverse responsibilities
  • Flexible working time model
  • 30 days' vacation plus three additional days off per year (Shrove Tuesday, Christmas Eve and New Year's Eve)

Job title

Technical Customer Advisor – Private and Business Customers

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Tech skills

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job