Advertising Sales Executive at LOCALiQ, part of Newsquest Media Group, enhancing clients' online presence. Drive B2B sales through consultative approaches and tailored media solutions.
RK
Hybrid Technical Customer Advisor – Private and Business Customers
Posted 2 months ago
About the role
- Technical customer advisor supporting private and business customers with technical queries. Focusing on customer satisfaction while working in a team-oriented environment in Regensburg, Germany.
Responsibilities
- First point of contact for private and business customers with technical queries
- Communication with customers, technicians and market partners
- Organizing and coordinating appointments for meter replacements
- Maintaining meter readings and recording relevant data in our ERP system SAP S/4HANA
- Independently handling customer requests or forwarding them to the appropriate department as needed
- Providing customer service support — by phone and in person
Requirements
- Enjoy interacting with people and working in a team
- Empathy and enthusiasm for energy-related topics
- Completed commercial/vocational training, ideally complemented by experience in customer service — preferably in the energy industry or a comparable sector
- Service orientation, strong communication skills and solution-focused thinking
- Independent, reliable and flexible working style
Benefits
- Individual onboarding and genuine team spirit
- Diverse responsibilities
- Flexible working time model
- 30 days' vacation plus three additional days off per year (Shrove Tuesday, Christmas Eve and New Year's Eve)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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