Content & System Operations Specialist managing system support and content generation for Neighborly. Collaborating with teams to enhance operational efficiency in a hybrid work environment.
Responsibilities
Collaborate with the systems team to provide strategic assistance for systems like HubSpot, WishPortal, and GOM
Generate content for CRM activities, including Email and SMS workflows
Assist in creating training content for new and existing systems
Provide IT support to franchise owners through Zendesk
Suggest new systematic approaches to increase operational efficiency across various platforms
Evaluate the brand's in-person event strategy to determine areas for improvement
Requirements
2+ years of experience in operational management or a related IT field
Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams, PowerPoint)
Familiarity with managing different types of technology, such as HubSpot and Point of Sales systems
Proven track record of learning and implementing new systems is preferred
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