IT Intern on the Digital team supporting E - commerce, Mobile App, and CRM platforms at Sally Beauty. Gain practical experience in Agile and Waterfall methodologies over the summer internship period.
About the role
- CRM Coordinator supporting the management of the CRM platform for the Milwaukee Bucks. Focusing on driving fan engagement, ticket sales, and revenue growth through collaboration with various stakeholders.
Responsibilities
- Support administration and optimization of the organization’s CRM platform to drive fan engagement, ticket sales, and revenue growth
- Serve as the primary point of contact for CRM users across organization
- Support lead distribution process across Sales, Service, and Private Event sales teams
- Evaluate sales pipelines and develop workflows/automation to enable sales efficiency
- Support all users of the CRM system within the organization
- Implement day-to-day administrative tasks in CRM system including lead distribution, workflows, system maintenance and customizations
- Proactively engage with Sales, Marketing, Business Development and Finance leadership to define and document opportunities to improve the platform
- Develop and deliver CRM training for staff across sales, marketing, and operations, including creation and maintenance of onboarding and training resources
- Collaborate with internal CRM users and external vendors to support system enhancements and integrations
- Work with CRM vendor’s customer support and internal IT department to troubleshoot and resolve technical issues
- Ensure proper usage of CRM
- Lead day to day management of data cleansing, data entry accuracy, validation, and data integrity
- Support in the development of customized reports and dashboards to measure the success of campaigns and other ongoing projects
Requirements
- Bachelor’s degree in Sales, Marketing, Analytics/Math/Data Science, Computer Science, Business, or related field
- Proficient user of Microsoft Office Products (Outlook, Word, Excel, PowerPoint, Power BI)
- Analytical and conceptual thinker that is detailed and results oriented
- Proactive problem-solver with the ability to successfully manage multiple projects simultaneously
- Ability to be a great partner with key constituents as appropriate
- Ability to work effectively in a fast paced, team environment
- Ability to work nights, weekends, and holidays as needed given the nature of the sports and entertainment business
Benefits
- Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
- 401K with company match
- Pet Insurance
- 12 weeks of paid time off for parents to welcome newborns, adopted and foster children
- Unlimited PTO
- Professional Development through our internal learning & development program – Antler Academy
- Employee Resource Groups
- Milwaukee Bucks and NBA League Discounts
- Company Paid Parking and Phone Allowance
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