Customer Success Manager responsible for onboarding and supporting clients in cybersecurity areas. Building long - term relationships and ensuring high customer satisfaction while identifying upsell opportunities.
About the role
- Software Developer designing, developing, and implementing software solutions for Kyndryl. Collaborating across teams and ensuring integration with business needs in a flexible environment.
Responsibilities
- Provide expert-level support and guidance on MS-Dynamics 365, Salesforce Microsoft 365, PowerApps, SharePoint Advanced, SiteCore
- Analyse business requirements and translate them into effective MS-Dynamics 365, Salesforce Microsoft 365, PowerApps solutions
- Configure and customize Maconomy modules to meet business needs
- Conduct training sessions for end-users and provide ongoing support
- Collaborate with cross-functional teams to ensure seamless integration of MS-Dynamics 365, Salesforce Microsoft 365, PowerApps solutions with other systems
- Develop and maintain documentation for MS-Dynamics 365, Salesforce Microsoft 365, PowerApps processes and configurations
- Troubleshoot and resolve issues related to MS-Dynamics 365, Salesforce Microsoft 365, PowerApps solutions modules
- Perform Hands-on activities of tickets analysis, Identify, test & apply resolution in MS-Dynamics 365, Salesforce Microsoft 365, PowerApps solutions
Requirements
- Bachelor's degree in information technology, Sales/Marketing Legal or a related field
- 8+ years of experience as a MS-Dynamics/Salesforce Sr Functional Consultant
- MS-Dynamics 365 / Salesforce Certifications Salesforce : Sales Cloud, Service Cloud, Apex, Aura, LWC, Lightning UI, Lightning development framework, Salesforce APIs, SFDX and Salesforce Package Management, Salesforce Security model
- Strong understanding of MS-Dynamics, Salesforce
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal skills
- Ability to work collaboratively with cross-functional teams and client
- Experience with business process configuration, requirements gathering, fit-gap analysis, testing and validation, end-user training, and troubleshooting and support
Benefits
- Flexible, supportive environment
- Be Well programs designed to support financial, mental, physical, and social health
- Professional development opportunities like certifications with Microsoft, Google, and Amazon
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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