IT Intern on the Digital team supporting E - commerce, Mobile App, and CRM platforms at Sally Beauty. Gain practical experience in Agile and Waterfall methodologies over the summer internship period.
About the role
- Manager overseeing Customer Success Managers at SS&C Intralinks, ensuring customer satisfaction and driving adoption of services. Leading a high-performing team in a hybrid work environment.
Responsibilities
- Lead, coach, and develop a team of Customer Success Managers, setting clear expectations for performance, engagement, and accountability
- Manages the assigned team personnel, which includes hiring, coaching, performance evaluation, training & development
- Ensures Customer Success teams receive the technology, personnel, and educational resources necessary to provide flawless service to Intralinks clients
- Manages the daily workflow on a subset of the Customer Success teams, with the goal of 100% resolution on all issues and complaints
- Responsible for working with Management to develop, evolve and implement standardized procedural best Customer Success practices
- Fosters close relationships with Sales Management, supporting and contributing to regional and global growth strategies
- Advocates for the Voice of the Customer across all functional areas of the organization, such as Product Development, Systems Engineering, Marketing, etc.
Requirements
- Minimum of 5 years experience in Customer Success
- 2+ years of people management experience, including coaching, performance management, and team development
- Presentation & Communication Skills
- Strong MS Office suite and a good comfort level with software and technology
- Experience using Gainsight, Zendesk and Salesforce
- Excel/reporting expertise
- Project implementation/management experience, preferably with SaaS
- Familiarity with conflict resolution, de-escalation, and positive influencing
- Bilingual - English plus Spanish or Brazilian Portuguese
Benefits
- Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans
- Your Future: 401k Matching Program, Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
- Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
- Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
- Training: Hands-On, Team-Customized, including SS&C University
- Extra Perks: Discounts on fitness clubs, travel and more!
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