Hybrid IT Intern, Digital & CRM

Posted 56 minutes ago

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About the role

  • IT Intern on the Digital team supporting E-commerce, Mobile App, and CRM platforms at Sally Beauty. Gain practical experience in Agile and Waterfall methodologies over the summer internship period.

Responsibilities

  • Support project managers, scrum masters, and business analysts in projects currently in progress across E-commerce, Mobile App, and CRM platforms using both Agile and Waterfall methodologies
  • Assist with gathering, documenting, and validating business and technical requirements, including user stories, functional requirements, and process flows
  • Participate in Agile ceremonies such as daily stand-ups, sprint planning, backlog grooming, reviews, and retrospectives
  • Help maintain and update product backlogs, roadmaps, and project documentation
  • Support Waterfall-based project activities, including SDLC documentation, milestone tracking, open items, status reporting, and change management
  • Collaborate with Engineering, UX, QA, and business stakeholders to clarify scope, dependencies, and acceptance criteria
  • Assist with defect tracking, leading efforts to unblock project blockers, and user acceptance testing (UAT) for new features and enhancements
  • Help track project progress against key deliverables, identify risks or blockers, and help escalate issues as needed
  • Analyze data to support continuous improvement and informed product decisions
  • Contribute to processing documentation, workflows, and presentation materials for leadership updates.

Requirements

  • Currently pursuing a bachelor’s degree in information systems, computer science, business, or a related field
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication abilities
  • Comfortable working and communicating with technical and non-technical partners
  • Organized, detail-oriented, and eager to learn
  • Familiarity with Agile/Scrum and Waterfall concepts (Nice to Have, Not Required)
  • Experience with tools like Jira, Confluence, SQL, Google Analytics, or Excel (Nice to Have, Not Required)
  • Coursework or projects related to Product or Project Management, Business Analysis, or Digital (Nice to Have, Not Required)

Benefits

  • Hybrid position requiring onsite work three days per week at the Support Center in Legacy West, Plano, TX
  • Housing, relocation, and transportation assistance are not provided.
  • Availability is required from June 1 through August 7, 2026, with a minimum commitment of 30 hours per week.

Job title

IT Intern, Digital & CRM

Job type

Experience level

Entry level

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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