IT Intern on the Digital team supporting E - commerce, Mobile App, and CRM platforms at Sally Beauty. Gain practical experience in Agile and Waterfall methodologies over the summer internship period.
About the role
- Customer Success Manager ensuring success for Cloudflare's Enterprise customers and managing their post-sale experience. Owning a book of business and advocating clients' needs internally at Cloudflare.
Responsibilities
- Ensuring the success of Cloudflare’s Enterprise customers and managing their post-sale experience
- Acting as the primary point of contact for Cloudflare customers and being "the face of the business"
- Owning your book of business and being responsible for delivering results on KPIs including revenue retention
- Meeting with customers regularly to help them generate value from their partnership with Cloudflare
- Maintaining a deep understanding of Cloudflare's solutions to lead value-added customer conversations
- Acting as an internal escalation point for customer requests including technical questions, contract questions, and other account-related questions
- Advocating for customers internally and balancing the needs of the customer with the business needs of Cloudflare
Requirements
- Fluent in English & Russian, Ukrainian, Or Hebrew
- 5+ years of work experience
- 5+ years of direct functional experience in Customer Success, Account Management, or other post-sales customer-facing role
- With territory ownership, portfolio management, and account planning
- Serving with Enterprise customers
- Working in a B2B Enterprise SaaS businesses
- Experience in networking, security, and / or edge computation & storage is a plus
- Must be extremely well organized and able to prioritize, multi-task, problem solve, and perform under pressure
- Must have strong interpersonal and web-communication skills
- Must have experience with customer meetings and be at ease in problem solving
- Must have experience with customer negotiations and handling difficult customer conversations
- Must demonstrate empathy for internal and external stakeholders and have a high EQ
- Must be curious and a self-starter
- Must have a demonstrated ability to learn on the job and come up to speed quickly
- Bachelor's degree or equivalent experience; Master's degree is a plus
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Junior CRM & Campaign Manager at E.ON responsible for implementing CRM campaigns and optimizing data flows for a sustainable energy future. Joining a team focused on innovative energy solutions in Austria.
Manager overseeing Customer Success Managers at SS&C Intralinks, ensuring customer satisfaction and driving adoption of services. Leading a high - performing team in a hybrid work environment.
CRM Specialist managing digital marketing campaigns for CarTrawler. Collaborating with partners and internal teams to optimize campaign performance and drive commercial success.
Manager of CRM Lifecycle Management at CVS Health responsible for enhancing customer engagement across multiple channels. Leading strategic planning and optimizing CRM initiatives for effective marketing.
Manager leading Customer Success team for Australia's healthtech platform. Driving sales performance and optimizing customer experiences through coaching and metrics ownership.
Software Developer designing, developing, and implementing software solutions for Kyndryl. Collaborating across teams and ensuring integration with business needs in a flexible environment.
Senior Customer Success Manager ensuring schools maximize value from Clipboard's platform. Building relationships, driving adoption, and focusing on retention and expansion strategies across client schools.
Hybrid role managing customer implementations and high - impact support at Clipboard, an Aussie EdTech startup. Lead onboarding and ensure customer satisfaction through effective project management and collaboration.
Founding Customer Success Manager building onboarding and support processes for Adaptive, an AI cybersecurity startup in London. Leading customer engagement and driving successful outcomes across the EMEA region.