CRM Specialist optimizing HubSpot - centric marketing, sales, and service operations at SmartAcre. Partnering with clients to ensure scalable and performant technology stacks aligned with revenue goals.
About the role
- Customer Success Manager ensuring success for Cloudflare's Enterprise customers and managing their post-sale experience. Owning a book of business and advocating clients' needs internally at Cloudflare.
Responsibilities
- Ensuring the success of Cloudflare’s Enterprise customers and managing their post-sale experience
- Acting as the primary point of contact for Cloudflare customers and being "the face of the business"
- Owning your book of business and being responsible for delivering results on KPIs including revenue retention
- Meeting with customers regularly to help them generate value from their partnership with Cloudflare
- Maintaining a deep understanding of Cloudflare's solutions to lead value-added customer conversations
- Acting as an internal escalation point for customer requests including technical questions, contract questions, and other account-related questions
- Advocating for customers internally and balancing the needs of the customer with the business needs of Cloudflare
Requirements
- Fluent in English & Russian, Ukrainian, Or Hebrew
- 5+ years of work experience
- 5+ years of direct functional experience in Customer Success, Account Management, or other post-sales customer-facing role
- With territory ownership, portfolio management, and account planning
- Serving with Enterprise customers
- Working in a B2B Enterprise SaaS businesses
- Experience in networking, security, and / or edge computation & storage is a plus
- Must be extremely well organized and able to prioritize, multi-task, problem solve, and perform under pressure
- Must have strong interpersonal and web-communication skills
- Must have experience with customer meetings and be at ease in problem solving
- Must have experience with customer negotiations and handling difficult customer conversations
- Must demonstrate empathy for internal and external stakeholders and have a high EQ
- Must be curious and a self-starter
- Must have a demonstrated ability to learn on the job and come up to speed quickly
- Bachelor's degree or equivalent experience; Master's degree is a plus
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager responsible for long - term client relationships and revenue growth at Sitero. Overseeing onboarding, collaboration, and customer satisfaction initiatives.
Director of Customer Success overseeing APAC region for SafetyCulture. Driving customer retention and execution of business goals through strategic leadership and team mentorship.
Customer Success Manager responsible for customer outcomes within the compliance domain at rePurpose Global. Guiding clients through complex data - intensive workflows while ensuring renewals and growth opportunities.
Analista de CRM Pleno working on data orchestration and executing campaigns in a hybrid model. Focusing on analytical and technical collaboration in a transformational environment.
Web Developer focusing on CRM solutions using SugarCRM and Zendesk, customizing and developing features with PHP and JavaScript. Collaborating with clients and ensuring project delivery in Hamburg.
Customer Success Representative driving customer engagement and retention. Collaborating with teams to enhance product adoption and satisfaction through proactive outreach and relationship building.
Microsoft Dynamics CRM Developer enhancing and maintaining CRM solutions. Working with Microsoft technologies and focusing on digital transformation processes in a dynamic environment.
Leads the Customer Success function and operational service delivery for strategic customers in APAC markets. Ensures seamless cooperation across teams for service excellence in Singapore.
Customer Success Manager at ZeroNorth focusing on global partnerships and sustainability through SaaS solutions. Collaborating with various teams to drive customer adoption and success.