Manager leading Customer Success team for Australia's healthtech platform. Driving sales performance and optimizing customer experiences through coaching and metrics ownership.
About the role
- Senior Customer Success Manager ensuring schools maximize value from Clipboard's platform. Building relationships, driving adoption, and focusing on retention and expansion strategies across client schools.
Responsibilities
- Build and maintain strong, long-lasting customer relationships with your portfolio of schools to foster trust.
- Constantly strive to ensure school satisfaction. Identify potential churn risks and implement strategies to prevent dissatisfaction.
- Understand school usage of the Clipboard platform and guide them towards solutions that they will find valuable.
- Turn satisfied schools into advocates, leveraging their success and stories to help Clipboard grow.
- Create, identify, and act upon, interest amongst schools to expand their usage, to enable schools to maximise the value they get from Clipboard, and to meet team KPIs.
- Think critically and creatively about problems, truly understand the root cause of the problem and then to resolve it in the best way possible for the customer.
- Deliver both in-person and online training and workshops to ensure clients are effectively utilising Clipboard. Occasional travel will be required.
- Work closely across the entire Clipboard team to achieve all of the above.
- Actively engage in continuous improvement of customer success operations at Clipboard
Requirements
- 4+ years of customer success experience (SaaS preferred)
- Understanding of the fundamentals of customer success best practice, and experience applying it in a startup environment
- Demonstrated ability to learn quickly and be adaptable (especially experience learning software products)
- Exceptional organisational skills and attention to detail are critical
- Excellent written communication and presentation skills
- Strong interpersonal skills, with experience building relationships
- Confident, experienced and passionate about delivering engaging and effective training sessions to diverse audiences.
- Complex stakeholder management
- Commercial awareness and acumen
- Initiative, drive and self-motivation
- Experience with startups or working with K-12 schools is desirable
- Passionate about Clipboard’s mission to build the ultimate tool for managing extracurricular programs and operations (helping students get more value out of activities)
Benefits
- Plenty of room to grow in your career
- Flexibility - hybrid office working model
- Birthday and wellbeing leave
- Fun team-building experiences - dinners, lunches, team activities
- Clipboard supports an inclusive workplace and welcomes applicants from diverse backgrounds
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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