GL
GlobalPeopleTransitionsIT Engineer – Mobile Device Management
IT Engineer maintaining global Ivanti Neurons for MDM infrastructure. Supporting mobile devices and infrastructure projects in a hybrid work environment.
About the role
- Lead the performance of the ID Theft Investigations Team
- Requirements include managing a budget, achieving business goals, performance management, staffing plan development, and development of long term business goals/vision
- Drive individual, team and department efficiency and productivity through effective and efficient metric management
- Ensure compliance with all third party management (TPM) requirements for agent vendor representatives
- Provide development to the team and associates in the department
- Uphold effective standards of performance management.
- Motivate associates and help them achieve their career aspirations
- Establish the development and execution of repeatable, efficient processes within the team
- Maintain high levels of team and individual morale through change and development
- Develop methods to encourage and implement process improvements
- Execute quality monitoring requirements that deliver intent and customer satisfaction goals
Requirements
- High School Diploma, GED or Equivalent Certification
- At least 3 years of experience in people leadership
- At least 4 years of call center customer service or call center collections experience
- At least 2 years of experience in Process Management
- At least 2 years of experience in the Auto Financing Industry
- At least 2 years of experience using Google Suite or Microsoft Office
Benefits
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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GL
GlobalPeopleTransitionsIT Engineer
IT Engineer responsible for the maintenance and development of Ivanti Neurons for MDM infrastructure. Supporting mobile hardware selection and complex support requests across iOS, macOS, and Android.
GL
GlobalPeopleTransitionsIT Engineer – Mobile Device Management
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