Hybrid Product Owner II, CIAM team

at M&T Bank

• Job title: Product Owner II, CIAM team
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $123,600 - $206,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Buffalo, United States

About the role

• Product Owner II managing CIAM products for M&T Bank. Defining product vision and collaborating with stakeholders to deliver customer value.

Responsibilities

• Serves as owner of a large product or set of products by representing the voice of the customer and stakeholders to ensure that the product provides value to the customer, while aligning with the business strategy.
• The Product Owner II defines their product vision and roadmap, prioritizes the product backlog, anticipates client needs and serves as primary communicator between product stakeholders and teams while evaluating product progress at each iteration.
• Build and own the large product or set of products vision and roadmap that aligns with the overall strategic intent and communicate them with the team and all stakeholders.
• Prioritize the backlog(s) based on the overall product vision and strategy.
• Represent the voice of the customer within the team and convey story details to the team; make autonomous decisions, quickly and thoughtfully, to move delivery forward in alignment with overall product vision and strategy.
• Write user stories and groom the backlog in partnership with the team.
• Specify acceptance criteria for each user story in support of moving the team to Acceptance Test-Driven Development (ATDD).
• Work directly with the delivery team to create appropriate information radiators and other communication tools for internal team and stakeholder use to show progress on a large product or multiple products.
• Participate in all team activities and ceremonies.
• Use a matrixed influencing approach to work with essential business partners throughout the organization, often at a more senior level and irrespective of hierarchy or divisions, advocating for the benefit of the customer.
• Understand and engage with your customers.
• Focus on outcomes over outputs, incorporating design thinking methods and analytics to inform product design.

Requirements

• Bachelor’s degree and a minimum of 6 years’ business, analytical, technical and/or product experience
• In lieu of a degree, a combined minimum of 10 years’ higher education and/or work experience, including a minimum of 6 years’ business, analytical, technical and/or product experience
• Ability to define and drive a CIAM product vision that aligns customer experience goals with enterprise security and compliance requirements
• Experience leading cross-functional teams to deliver CIAM capabilities such as authentication, identity verification, and consent management
• Proven track record of managing CIAM product backlogs, prioritizing features based on customer impact, business value, and technical feasibility
• Experience collaborating with UX, engineering, and security teams to design frictionless and inclusive authentication experiences across channels
• Prior experience prioritizing across competing priorities and quickly-changing landscape
• Prior experience actively seeking out multiple opinions, yet making independent decisions and influencing positive outcomes
• Understanding of Design Thinking principles
• Knowledge of product design and development best practices
• Knowledge of Agile and Lean principles and practices
• Experience working in partnership with user experience teams on product design
• Experience developing/managing digital capabilities

Benefits

• Health insurance
• Retirement plans
• Forty hours of paid volunteer time each year