Customer Service Representative conducting administrative functions including inbound call handling for Ferguson. Resolving customer issues and providing office support for the Concierge team.
About the role
- Foreclosure Support Specialist managing referrals of foreclosure-eligible loans at M&T Bank. Processing loan quotes and ensuring regulatory compliance with a focus on accuracy and promptness.
Responsibilities
- Responsible for processing and managing the referral of loans in the foreclosure-eligible delinquency portfolio
- Timely and accurate quoting of payoff and reinstatement amounts for loans in foreclosure
- Managing the checklist process for the team
- Conduct a review of all assigned loans at a minimum of every 30 days
- Complete pre foreclosure sale review checklist in compliance with regulatory and investor requirements
- Complete timely and accurate reviews of past due loans on a daily basis
- Ensure adherence to all regulations, state and investor/insurer guidelines and CFPB guidelines
- Review multiple document imaging systems to obtain required data
- Manage complex escalation requests
- Conduct research and review prior servicer payment histories
- Collaborate with other teams within Customer Asset Management (CAM)
- Perform quality control review of offshore team document uploads
- Complete other related duties as assigned
Requirements
- A combined 4 years’ higher education and/or work experience
- Minimum of 3 years’ banking/mortgage industry experience
- Working knowledge of word processing, spreadsheet and email software
- Excellent written and verbal communication skills
- Detail oriented
- Motivated, team player with a positive and friendly attitude
- Strong problem solving skills
- Strong work ethic and ability to work independently
- Associate’s degree in Accounting or Business preferred
- Knowledge of M&T Bank systems preferred
- Paralegal Certificate preferred
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- Forty hours of paid volunteer time each year
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