Customer Service Representative at H&S Energy responsible for cashiering and maintaining store presentation. Fostering a welcoming environment and ensuring food quality for all customers.
About the role
- Customer Service Representative at NEL Frequency Controls serving as the primary contact for product support. This role involves communication, order management, and collaboration across departments.
Responsibilities
- Serve as the main customer contact via phone, email, and online portals
- Provide timely responses to inquiries regarding product specifications, pricing, order status, lead times, and availability
- Build strong relationships with other CSR’s, ISR, RSM, Engineering, Quality and other functional departments at NEL and Abracon
- Enter and manage customer orders with accuracy and attention to detail
- Regularly review customer backlog of open orders, monitor order progress, and proactively communicate updates or delays
- Coordinate with production, logistics, and procurement to ensure on-time delivery
- Investigate, expedite, and resolve issues related to shipments, product quality, returns (RMA), and billing discrepancies
- Escalate technical concerns to engineering or quality teams when necessary
- Track and document customer issues for continuous improvement
- Maintain an understanding of company product lines
- Support customers by interpreting datasheets, part numbers, and product configurations
- Collaborate with sales and engineering to provide accurate quotes and product recommendations
- Work closely with people in all appropriate departments to support customer needs
- Participate in internal meetings to share customer feedback and inform demand planning
Requirements
- Authorized to work in the U.S.
- High school diploma or equivalent required
- 1-2 Years experience in Customer Service, preferably in a manufacturing or electronics related field
- Excellent verbal and written communication skills
- Proficiency in CRM/ERP systems and Microsoft Office (Odoo, QuoteLink, SharePoint, Excel – all plusses!)
- Excellent time management and multitasking skills
- Ability to problem-solve and make strategic decisions while handling situations on a case-by-case basis
- Collaboration and teamwork
- Positive attitude
Benefits
- Comprehensive benefits package
- Good work/life balance
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