Customer Service Representative at H&S Energy responsible for cashiering and maintaining store presentation. Fostering a welcoming environment and ensuring food quality for all customers.
HC
Onsite Customer Service Representative – Manufacturing
Posted 1 hour ago
About the role
- Customer Service Representative in manufacturing serving as primary contact for customer inquiries. Collaborating with teams to support order processing and enhance customer relationships.
Responsibilities
- Serve as the primary point of contact between our company and our valued customers.
- Address inquiries, resolve issues, and provide accurate product information.
- Collaborate with production, logistics, and sales teams for order processing and delivery.
- Maintain detailed records of customer interactions and feedback.
- Support continuous improvement initiatives to enhance customer experience.
- Build strong, long-lasting relationships that support the company’s growth and reputation.
Requirements
- Proven experience in a customer service role within a manufacturing or industrial environment.
- Basic computer proficiency, including experience with CRM software and Microsoft Office applications.
- Strong verbal and written communication skills.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Associate degree or higher in business, communications, or a related field (preferred).
- Experience with manufacturing processes and terminology (preferred).
- Familiarity with ERP systems used in manufacturing settings (preferred).
- Customer service certification or training (preferred).
Benefits
- Our goal is to be a diverse workforce that is representative, at all levels, of the citizens and customers we serve.
- We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
- Commitment to customer happiness, employee well-being, environmental stewardship, and operational excellence drive our business.
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