Foreclosure Support Specialist managing referrals of foreclosure - eligible loans at M&T Bank. Processing loan quotes and ensuring regulatory compliance with a focus on accuracy and promptness.
About the role
- Customer Service Representative conducting administrative functions including inbound call handling for Ferguson. Resolving customer issues and providing office support for the Concierge team.
Responsibilities
- Receive inbound phone calls and dispatch calls to the appropriate department
- Resolve customer problems and refers problems to appropriate department when appropriate
- Perform other routine administrative activities per the organization’s established procedures
- Collect, compile, and verify information and enter it accurately into documents
- Respond to, or redirect routine inquiries from external/internal sources
- Participate in meetings and communicate any concerns to management
- Follow all policies, rules, regulations, and procedures
- Perform other duties or functions as requested by management
Requirements
- Strong written and verbal communication skills
- Ability to handle a fast-paced call center environment
- Be well organized, detailed, and have time-management skills
- Display a high level of integrity and professionalism
- Proficient in Microsoft Office 365 Suite, especially Teams, Outlook, Word, and Excel.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Life insurance
- 401(k) with company match
- Mental health coverage
- Gender affirming and family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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