Customer Service Representative conducting administrative functions including inbound call handling for Ferguson. Resolving customer issues and providing office support for the Concierge team.
AS
Onsite Support Specialist, Customer Service
Posted 1 hour ago
About the role
- Customer Service Support Specialist providing administrative support and addressing customer inquiries. Focus on telephone switchboard and retail environment inquiries.
Responsibilities
- Provides administrative support, which includes but not limited to handling incoming faxes, reporting, maintaining database, member correspondences, maintaining inventory supplies and marketing material, and orderly upkeep of retail store, supply closet and hospitality area.
- Assists customers with basic inquiries and needs, such as but not limited to processing payments, taking messages, and directing calls.
- Logs service inquiries documenting information relevant to the contact.
- Schedules sales and service appointments for retail team members.
- Conducts initial research of service inquiries and forwards for appropriate handling.
Requirements
- High school diploma or equivalent.
- Minimum one (1) year customer service experience dealing with customers via telephone and in-person.
- Proficient in general computer operations with knowledge of Microsoft Outlook, Word and Excel.
Benefits
- Tuition reimbursement.
- Club Blue, a free, onsite gym to encourage exercise.
- Green Leaf Grill and Green Leaf Grill Express, onsite restaurants in Little Rock that promote healthy eating.
- Incentives for wellness education and exercise
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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