CAM Outreach Analyst II participating in Default Servicing projects for M&T Bank. Interacting with business partners and leading departmental analyses for effective servicing.
Responsibilities
Lead and/or participate in projects within one or more functional areas within Default Servicing (Customer Asset Management (CAM))
Serve as resource in a defined area of CAM and represent business practices and interests in various projects with internal and external stakeholders
Interact with business partners across various platforms to leverage technology, system enhancements and projects
Develop and produce non-routine departmental reports and spreadsheets
Conduct non-routine analysis and judgment-based work to support CAM decisions
Conduct non-routine data review, research, and/or reconciliation for assigned areas of CAM
Draft and/or edit procedures related to one or more functional areas of CAM
Support departmental audits, user certifications and compliance testing for CAM
Lead and participate in planning, testing and implementing new projects, systems, products and regulatory changes impacting assigned CAM team(s)
Assist with providing departmental system support, coordinating with internal business partners, external vendors and Technology
Understand and adhere to the Company’s risk and regulatory standards, policies and controls
Requirements
Associate degree and a minimum of 3 years’ related experience, or in lieu of a degree, a combined minimum of 5 years’ higher education and/or work experience, including a minimum of 3 years’ related experience
Experience in collections and/or default servicing
Proven analytical skills
Strong organizational skills
Proficiency with personal computers as well as pertinent word processing and spreadsheet software
Proven verbal and written communication skills.
Benefits
competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year
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