Service Desk Analyst providing first level customer support in a 24/7 environment handling incidents and service issues. Role involves 4 on 4 off Night Shifts with some opportunity for remote work post - training.
About the role
- Resource in CAM representing business practices while managing projects across various banking platforms. Collaborating with stakeholders and producing reports to support operations.
Responsibilities
- Serve as resource in a defined area of CAM and represent business practices and interests in various projects with internal and external stakeholders.
- Interact with business partners across the Business Banking, Commercial, Consumer, Mortgage and Retail platforms.
- Develop and produce non-routine departmental reports and spreadsheets.
- Conduct non-routine analysis and judgment-based work.
- Conduct non-routine data review, research, and/or reconciliation for assigned areas of CAM.
- Draft and/or edit procedures related to one or more functional areas of CAM.
- Support departmental audits, user certifications and compliance testing for CAM.
- Lead and participate in planning, testing and implementing new projects, systems, products and regulatory changes impacting assigned CAM team(s).
Requirements
- Associate degree and a minimum of 3 years’ related experience, or in lieu of a degree, a combined minimum of 5 years’ higher education and/or work experience, including a minimum of 3 years’ related experience
- Experience in collections and/or default servicing
- Proven analytical skills
- Strong organizational skills
- Proficiency with personal computers as well as pertinent word processing and spreadsheet software
- Proven verbal and written communication skills.
Benefits
- Health insurance
- Retirement plans
- Forty hours of paid volunteer time each year
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Junior Customer Support Analyst providing first contact support for financial technology solutions. Engaging with clients through ticket systems, ensuring resolution and effective communication.
Analista de Processos avaliando e revisando processos da empresa com foco na eficiência e segurança. Implementação de controles internos e melhorias contínuas em colaboração com várias áreas.
Logistics Analyst managing customer relations and operational processes at Carsten, a leading logistics provider. Responsible for order tracking, communication, and performance analysis.
Sr. Benefits Analyst managing defined benefit administration and oversight for Honeywell Retirement plans. Providing operational support and driving digital transformation initiatives forward.
Senior Lease Analyst at MRI Software overseeing lease data abstraction and compliance. Collaborating with local and global teams to enhance lease management processes and systems.
Analyst supporting equity and equity - linked transactions within the Equity Capital Markets team. Involves preparing client materials, conducting financial analysis, and supporting deal execution in investment banking.
Fraud Model Analyst at PNC supporting data - driven fraud detection through advanced analytics. Collaborating across teams to optimize business outcomes using machine learning and statistical modeling techniques.
Logistics Analyst Apprentice supporting Navy Shipbuilding Program Offices at NAVSEA in Washington, DC. Responsibilities include learning logistics management and interfacing with government customers.
Portfolio Analyst responsible for analyzing and evaluating commercial and real estate loan applications. Servicing loans and pursuing new business through marketing and business development.