Customer Success Specialist providing support and advice on energy contracts for clients in France. Focus on enhancing customer experience and operational excellence in the energy sector.
About the role
- Customer Success Specialist training end users to analyze Vence technology data while collaborating with technical support and sales teams to enhance customer experience. The role requires expertise in the beef industry and customer relationship management.
Responsibilities
- Train end user to successfully enter, interpret and analyze the Vence technology data
- Customize user portal and user reports to improve the user experience with software
- Recommend changes to customers current process allowing for full implementation of Vence technology
- Consult with owners, managers and users as required to improve customer experience
- Ensure all questions are expediently addressed, resolved and documented in CRM
- Recommend additions to quick guides and customer communication for improvements
- Assist with gathering of testimonials, case studies and video clips
- Actively raise issues and recommend improvements to support services
- Use project management skills and organization to successfully manage multiple projects at once
- Support the sales process where consultation is needed to help sales prospect feel comfortable with software and reports
- Interface with Engineering to recommend improvements for Vence technology
- Assist marketing to write newsletter and Ag media stories related to Vence technology
- Work with Sales and Marketing to organize User groups and farm demonstration
Requirements
- High school diploma required
- Bachelor’s degree in animal health, Agriculture, Business or relevant study is preferred
- Demonstrated understanding of the beef industry and cattle grazing
- Excellent interpersonal communication and presentation skills
- Successful candidate must be flexible and have the ability to adapt to a changing environment
- Able to quickly build trust and rapport with customers
- Time management and strong organizational skills
- Must possess a valid U.S. motor vehicle driver’s license without restriction
- Excellent written, verbal and MS office skills
- Ability to manage a Customer Relationship Management (CRM) system to track each account and interaction
- Experience working with ranching community preferred
Benefits
- medical, dental, vision healthcare and other insurance benefits (for employee and family)
- retirement benefits, including 401(k)
- paid holidays, vacation, and compassionate and sick days
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Therapeutic Area Strategy Head leading a team in creating holistic portfolio strategies for Novartis. Focusing on cardio - renal - metabolic innovations and managing cross - functional collaborations.
Customer Success Analyst managing a portfolio of enterprise accounts for PerkinElmer's analytical solutions. Leveraging data to drive customer adoption and ensure long - term growth.
Customer Success Manager driving revenue growth and customer satisfaction for micro SMEs at Sleek. Innovating across corporate secretary, accounting, and fintech payments sectors.
Senior Manager leading the Strategic Accounts Customer Success team to improve customer engagement. Managing global team and processes while driving product adoption and retention in construction.
Partner Success Manager in Global Partner Organization facilitating partner success through effective deployment methodologies and collaboration. Focused on building relationships and managing high - risk projects for successful partnerships.
Customer - focused leader overseeing Customer Success across EMEA at Notion. Developing strategies, leading teams, and ensuring customer satisfaction through effective adoption and expansion.
Customer Success Manager ensuring maximum customer value from Qwilr. Managing accounts and driving engagement while delivering exceptional service across the customer lifecycle.
CRM & SFE Specialist managing CRM and Sales Force Effectiveness across markets. Enhancing CRM capabilities, ensuring data quality, and collaborating with commercial teams.
Customer Success Executive managing client relationships and identifying value generation opportunities in the retail sector. Collaborative role focusing on client retention and success with significant emphasis on data - driven insights.