Senior Manager within Customer Success at Mendix, leading customer relationships and driving platform adoption for digital transformation.
About the role
- Customer Success Specialist training end users to analyze Vence technology data while collaborating with technical support and sales teams to enhance customer experience. The role requires expertise in the beef industry and customer relationship management.
Responsibilities
- Train end user to successfully enter, interpret and analyze the Vence technology data
- Customize user portal and user reports to improve the user experience with software
- Recommend changes to customers current process allowing for full implementation of Vence technology
- Consult with owners, managers and users as required to improve customer experience
- Ensure all questions are expediently addressed, resolved and documented in CRM
- Recommend additions to quick guides and customer communication for improvements
- Assist with gathering of testimonials, case studies and video clips
- Actively raise issues and recommend improvements to support services
- Use project management skills and organization to successfully manage multiple projects at once
- Support the sales process where consultation is needed to help sales prospect feel comfortable with software and reports
- Interface with Engineering to recommend improvements for Vence technology
- Assist marketing to write newsletter and Ag media stories related to Vence technology
- Work with Sales and Marketing to organize User groups and farm demonstration
Requirements
- High school diploma required
- Bachelor’s degree in animal health, Agriculture, Business or relevant study is preferred
- Demonstrated understanding of the beef industry and cattle grazing
- Excellent interpersonal communication and presentation skills
- Successful candidate must be flexible and have the ability to adapt to a changing environment
- Able to quickly build trust and rapport with customers
- Time management and strong organizational skills
- Must possess a valid U.S. motor vehicle driver’s license without restriction
- Excellent written, verbal and MS office skills
- Ability to manage a Customer Relationship Management (CRM) system to track each account and interaction
- Experience working with ranching community preferred
Benefits
- medical, dental, vision healthcare and other insurance benefits (for employee and family)
- retirement benefits, including 401(k)
- paid holidays, vacation, and compassionate and sick days
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