Customer Service Representative II liaising with customers and providing product support in a fast - paced environment. Handling requests timely while managing multiple tasks and priorities.
About the role
- Customer Support Team Lead for CityBee in Tallinn, managing customer inquiries and team performance. Leading a customer-focused team in a dynamic environment to enhance service delivery.
Responsibilities
- What you'll be doing:
- Lead and manage a team of customer support specialists, providing regular feedback, coaching, and support.
- Set performance goals, monitor progress, and encourage a culture of accountability and growth.
- Participate in the recruitment and onboarding of new team members.
- Identify areas for improvement and implement solutions to streamline operations and boost efficiency.
- Oversee communication with our business clients and ensure exceptional service delivery across all channels.
- Handle B2C customer inquiries and manage contracts with professionalism and attention to detail.
- Oversee all customer communication channels including email, live chat, and phone calls. Ensuring clear, consistent, and timely responses from the team.
Requirements
- What We’re Looking For:
- Experience in leading a team, ideally in a fast-paced or customer-focused environment.
- Strong written and verbal communication skills in Latvian, Russian, and English.
- Strong organizational skills and a detail-oriented mindset.
- Leadership qualities with a hands-on approach to problem-solving and process improvement.
- A proactive, self-driven mindset with the ability to take initiative and see things through.
- Adaptability and resilience - comfortable navigating change and making quick decisions in a dynamic environment.
- A natural motivator and team builder, who brings positive energy, leads by example, and helps others grow
Benefits
- Health and Safety perks: Enjoy benefits like Stebby budget, personal accident coverage
- Little "nice to haves": We have some little extras for you, including a dog-friendly, cozy - "we wear slippers here" - office space, snacks in the kitchen and fun regular events to look forward to
- Flexibility at Your Fingertips: Work from home or our office, offering flexibility to optimize productivity and well-being
- Freedom to Flourish: Here, we encourage thinking outside the box, taking ownership, and getting things done.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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