Customer Service Agent assisting passengers with airport operations in Sarasota, Florida. Responsibilities include reservations, baggage handling, and compliance with security protocols.
About the role
- Customer Support Team Lead for CityBee in Tallinn, managing customer inquiries and team performance. Leading a customer-focused team in a dynamic environment to enhance service delivery.
Responsibilities
- What you'll be doing:
- Lead and manage a team of customer support specialists, providing regular feedback, coaching, and support.
- Set performance goals, monitor progress, and encourage a culture of accountability and growth.
- Participate in the recruitment and onboarding of new team members.
- Identify areas for improvement and implement solutions to streamline operations and boost efficiency.
- Oversee communication with our business clients and ensure exceptional service delivery across all channels.
- Handle B2C customer inquiries and manage contracts with professionalism and attention to detail.
- Oversee all customer communication channels including email, live chat, and phone calls. Ensuring clear, consistent, and timely responses from the team.
Requirements
- What We’re Looking For:
- Experience in leading a team, ideally in a fast-paced or customer-focused environment.
- Strong written and verbal communication skills in Latvian, Russian, and English.
- Strong organizational skills and a detail-oriented mindset.
- Leadership qualities with a hands-on approach to problem-solving and process improvement.
- A proactive, self-driven mindset with the ability to take initiative and see things through.
- Adaptability and resilience - comfortable navigating change and making quick decisions in a dynamic environment.
- A natural motivator and team builder, who brings positive energy, leads by example, and helps others grow
Benefits
- Health and Safety perks: Enjoy benefits like Stebby budget, personal accident coverage
- Little "nice to haves": We have some little extras for you, including a dog-friendly, cozy - "we wear slippers here" - office space, snacks in the kitchen and fun regular events to look forward to
- Flexibility at Your Fingertips: Work from home or our office, offering flexibility to optimize productivity and well-being
- Freedom to Flourish: Here, we encourage thinking outside the box, taking ownership, and getting things done.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Bilingual Technical Customer Service Agent providing support via calls and emails for pharmacy clients. Managing and resolving issues through professionalism in a fast - paced environment.
Customer Service Administrator supporting NHS, long - term care facilities, and private individuals with outstanding service and administrative support.
Customer Service Representative ensuring cleanliness and sanitation. Performing janitorial duties and collaborating with team for effective operations.
Customer Support Analyst managing corporate events and food supplier contracts in São Paulo. Ensuring quality service delivery for client satisfaction in a hybrid work model.
Customer Care Consultant at Prima providing professional and human support for motor insurance queries. Growing with the company while offering customer support through various communication channels.
Loss Prevention Associate at TJ Maxx preventing theft and ensuring store safety. Supports a vibrant team and contributes to a positive customer shopping experience in the store.
Operations Support Specialist providing vital support within The Hartford's Claims Centralized Operations Group. Responsible for processing customer - initiated claims and managing daily workload.
Manage customer onboarding and ensure success with JUPUS, a fast - growing Legal Tech company. Collaborate with clients and internal teams to optimize user experience and feedback.
Integrated Sales Support Rep in Las Vegas providing administrative sales and support to team. Coordinating schedules, managing documentation, and supporting reporting for the AT&T sales team.