Customer Service Director leading North America operations for the Pneumatics Platform. Overseeing team cooperation and enhancing customer service strategies across multiple sites.
About the role
- Customer Support Team Lead for CityBee in Tallinn, managing customer inquiries and team performance. Leading a customer-focused team in a dynamic environment to enhance service delivery.
Responsibilities
- What you'll be doing:
- Lead and manage a team of customer support specialists, providing regular feedback, coaching, and support.
- Set performance goals, monitor progress, and encourage a culture of accountability and growth.
- Participate in the recruitment and onboarding of new team members.
- Identify areas for improvement and implement solutions to streamline operations and boost efficiency.
- Oversee communication with our business clients and ensure exceptional service delivery across all channels.
- Handle B2C customer inquiries and manage contracts with professionalism and attention to detail.
- Oversee all customer communication channels including email, live chat, and phone calls. Ensuring clear, consistent, and timely responses from the team.
Requirements
- What We’re Looking For:
- Experience in leading a team, ideally in a fast-paced or customer-focused environment.
- Strong written and verbal communication skills in Latvian, Russian, and English.
- Strong organizational skills and a detail-oriented mindset.
- Leadership qualities with a hands-on approach to problem-solving and process improvement.
- A proactive, self-driven mindset with the ability to take initiative and see things through.
- Adaptability and resilience - comfortable navigating change and making quick decisions in a dynamic environment.
- A natural motivator and team builder, who brings positive energy, leads by example, and helps others grow
Benefits
- Health and Safety perks: Enjoy benefits like Stebby budget, personal accident coverage
- Little "nice to haves": We have some little extras for you, including a dog-friendly, cozy - "we wear slippers here" - office space, snacks in the kitchen and fun regular events to look forward to
- Flexibility at Your Fingertips: Work from home or our office, offering flexibility to optimize productivity and well-being
- Freedom to Flourish: Here, we encourage thinking outside the box, taking ownership, and getting things done.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Client Support Specialist providing direct support to healthcare clients in the financial experience. Leading operational changes, project planning, and ensuring clear communication with stakeholders.
Junior Customer Service Representative at ZURU, an international toy company providing customer support and managing order processes.
Sales Support Specialist at AirLife facilitating the sales process and supporting product managers. Engaging with various stakeholders while developing product knowledge.
Customer Service Representative responsibilities include managing inquiries via phone, email, and chat in a fun - forward culture. Requires experience in customer service, particularly in call center environments.
Customer Care Representative handling day - to - day customer queries and administrative activities for Pinnacle Propane in Oklahoma City. Requires effective communication and proficiency in Microsoft Office.
Customer Service Representative coordinating client requests and proposals for Vomela Companies. Responsible for documentation, order processing, and customer interactions across various business units.
Customer Service Representative handling client orders, ensuring product availability, and providing administrative support in Montréal, Canada. Requires bilingualism in French and English.
Customer Service Representative managing inquiries related to digital solutions at ALEX & GROSS. Collaborating with teams to enhance customer satisfaction with SAP, IBM, and Telekom.
German Speaking Customer Service Representative handling customer inquiries in Yerevan. Engaging with customers through various channels and maintaining customer data for a global company.