Analista de servicio al cliente en Sun Chemical proporcionando asistencia y resolviendo problemas. Manteniendo registros de clientes y colaborando con equipos internos.
About the role
- Customer Service Pharmacy at HARTMANN supporting sales teams and managing client relationships. Responsible for processing orders, feedback, and collaboration with marketing and finance teams.
Responsibilities
- Act as the interface between HARTMANN Portugal and external stakeholders (customers, KOLs, etc.).
- Support the sales team in customer management, including processing orders in the CRM, responding to inquiries, follow‑up, providing feedback, and distributing samples and promotional materials.
- Handle customer complaints in accordance with internal processes and the pharmacy team's practices.
- Be fully familiar with sales pricing; support the preparation of channel price lists and the creation of customer-specific offers.
- Collaborate with the Marketing team on information flow to the sales team and to customers.
- Collaborate with the Finance team to comply with internal expense policies, ensure submission of documentation, and meet deadlines.
- Support the organization of team meetings and events.
- Ensure maintenance and updating of customer data in systems.
Requirements
- Bachelor's degree in management, marketing, or a related field.
- Native Portuguese speaker with good spoken and written English.
- More than 2 years of experience in a customer support role.
- Experience in OTC within a multinational company is a strong advantage.
- Desirable experience with commercial data management systems (Salesforce).
Benefits
- Established multinational company with over 200 years of history and ongoing development.
- Permanent contract.
- We offer flexible working hours with a hybrid remote work model.
- Individual development plan (IDP).
- Health insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Representative resolving inquiries for dental offices. Ensuring client satisfaction and managing logistics within the dental business.
Data Specialist shaping customer experience through advanced predictive analytics. Engaging in cross - functional collaboration to improve logistics and customer journey outcomes.
Customer Support Engineer providing technical support for Agora's real - time engagement solutions. Engaging with developer communities and guiding on integration best practices.
Customer Care Specialist II providing customer service in order capture at Acuity Inc. Seeking to strengthen customer relationships to exceed their requirements and expectations.
Lead the Vodafone Customer Service team in Neubrandenburg, enhancing project success and employee management. Engage in team motivation and responsibility for key performance metrics.
Entry level Customer Service Professional ensuring customer satisfaction through various communication methods. Interacting via phone, email, and live chat in a hybrid work environment.
Principal Customer Experience Manager leading customer journeys and digital transformation at T - Mobile. Driving experience quality, performance analytics, and cross - functional initiatives.
Specialist in Customer Service and Foreign Trade at BASF. Responsible for CRM strategy and managing import/export operations for customer satisfaction.
Executive Demand Planner at BASF managing supply chain for Enhanced Oil Recovery. Leading order management, supply planning, and continuous improvement initiatives in logistics.