Data Specialist shaping customer experience through advanced predictive analytics. Engaging in cross - functional collaboration to improve logistics and customer journey outcomes.
TI
Onsite Customer Experience Coordinator, Key Carrier
Posted yesterday
About the role
- Key Carrier role in a retail store at TJX Companies, ensuring exceptional customer service and operational efficiency. Oversee, coach, and lead the store team while adhering to company policies and safety standards.
Responsibilities
- The Key Carrier role is an elevated extension of the Coordinator role.
- Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store.
- Role models exceptional customer service.
- Creates a positive internal and external customer experience.
- Promotes a culture of honesty and integrity; maintains confidentiality.
- Acts as Manager on Duty adhering to company policy and procedure.
- Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
- Addresses immediate customer service issues and provides appropriate coaching to Associates.
- Exercises discretion regarding customer service policies to satisfy customers.
- Maintains accurate Associate coverage in service areas for a positive customer experience.
- Ensures Associates adhere to all operational procedures.
- Ensures opening/closing procedures are executed according to company guidelines.
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
- Provides and accepts recognition and constructive feedback.
- Provides feedback, recognition and coaching to Associates.
- Partners with Management on Associate training needs to increase effectiveness.
- Ensures adherence to all labor laws, policies, and procedures.
- Promotes credit and loyalty programs.
- Supports and participates in shrink reduction goals and programs.
- Promotes safety awareness and maintains a safe environment.
- Other duties as assigned.
Requirements
- Able to work a flexible schedule, including nights and weekends
- Team player, working effectively with peers and supervisors
- Able to respond appropriately to changes in direction or unexpected situations
- Knowledge of company standard software, systems, and procedures
- Knowledge of merchandise flow in stores
- Proven problem solving skills
- Able to effectively coach, delegate, and follow-up on multiple people/tasks
- Able to act quickly under challenging circumstances
- Capable of multi-tasking
- Superior communication and organizational skills with attention to detail
- 1 year retail, 6 months leadership experience
Benefits
- Associate discount
- EAP
- smoking cessation
- bereavement
- 401(k) Associate contributions
- child care & cell phone discounts
- pet & legal insurance
- credit union
- referral bonuses
- 401(k) match (for those who meet service or hours requirements)
- medical/dental/vision (for those who meet service or hours requirements)
- HSA (for those who meet service or hours requirements)
- health care FSA (for those who meet service or hours requirements)
- life insurance (for those who meet service or hours requirements)
- short/long term disability (for those who meet service or hours requirements)
- paid parental leave (for those who meet service or hours requirements)
- paid holidays/vacation/sick (for those who meet service or hours requirements)
- auto/home insurance discounts (for those who meet service or hours requirements)
- scholarship program (for those who meet service or hours requirements)
- adoption assistance (for those who meet service or hours requirements)
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