Digital contractor managing Bremont's digital platforms for a 5 - month contract in Hybrid work environment. Role is vital in optimising user experiences and website functionality.
About the role
- Service Manager overseeing operations at MobilityWorks, which offers wheelchair-accessible vehicles. Responsible for scheduling, customer interactions, and ensuring compliance with service standards.
Responsibilities
- Daily review of the schedule in SalesForce
- Scheduling all production, service, and maintenance tasks
- Coordinating incoming production jobs with the sales team and notifying them about scheduling, delivery, and installation demos
- Thoroughly reviewing all files before commencing installations, including approving hours, applications, fitting times, alignment requirements, and parts concerns
- Documenting serial numbers in the files and completing any necessary warranty cards during the production process
- Managing all aspects of customer write-ups and interactions, including pre-printing orders using the service scheduler
- Monitoring stock units and daily posting of labor times in DSI for ongoing jobs
- Ensuring compliance with OSHA requirements and participating in audits
- Scheduling and conducting monthly service meetings involving all technicians and the general manager
Requirements
- A high school diploma or GED
- 2-3 years of experience in automotive repair management
- Proficiency in electrical and/or automotive wiring
- Exceptional customer service skills and prior experience in this area
Benefits
- Competitive compensation packages
- Medical, dental, and vision insurance plans
- Flexible spending accounts
- 8 paid holidays, personal time off, and social responsibility time
- Employer-paid benefits, including a tuition reimbursement program, employee assistance program, life and disability insurance
- 401(k) retirement plan
- A desirable work-life balance with operating hours from 8 AM to 5 PM, Monday to Friday, with no late nights or weekends
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