Senior Account Manager driving growth and upsell for CallRail's AI products. Managing strategic accounts and executing outbound campaigns for revenue expansion.
About the role
- Account Manager managing SaaS customer accounts and driving growth for valued clients. Collaborating with Customer Success teams to nurture relationships and optimize retention while working in a hybrid model.
Responsibilities
- Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team
- Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams
- Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth
- Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives
- Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions
- Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements
- Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction
- Monitor customer usage patterns to inform strategic renewal and product expansion approaches
- Implement proactive sales processes to effectively counter competitive threats during renewal negotiations
Requirements
- A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively
- A minimum of 2 years tenure in account management is desired, with an established track record in account management, growth, and renewals, within the software or SaaS domain
- Strong strategic thinking and execution capabilities, with a focus on customer retention and growth
- Ability to develop effective account plans and strategies aligned with customer goals
- A proactive approach to identifying and driving expansion opportunities within accounts
- Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement
- Results-oriented mindset with a focus on achieving growth targets and customer satisfaction
- Excellent written and verbal communication skills in English
- Willingness to embrace the best of both worlds with our hybrid work schedule
Benefits
- Enjoy flexible paid time off options for enhanced work-life balance
- Secure your future with a Creative Pension
- Take advantage of our cycle-to-work scheme promoting eco-friendly commuting options
- Elevate your health and wellness through Simply Health, an integral part of our benefits package offering diverse options for a holistic well-being journey
- Prioritize well-being after tenure with comprehensive Vitality Health Insurance, a reward for commitment and a safeguard for long-term health needs
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters
- Energetic work environment with a hybrid work style, providing the balance you need
- Benefit from our family leave program, which grows with your tenure at Meltwater
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career
Job title
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