Client Support Specialist providing direct support to healthcare clients in the financial experience. Leading operational changes, project planning, and ensuring clear communication with stakeholders.
About the role
- Customer Service Representative handling inquiries and client relationships in the energy sector. Engaging in customer retention, contract management, and tailored offerings for energy services.
Responsibilities
- Contact person for our customers – you handle inquiries in day-to-day operations in a friendly, solution-oriented manner with a high level of service – by phone and in writing.
- Customer loyalty instead of cancellations – you identify opportunities to win back customers who intend to cancel and implement targeted measures to improve customer retention and satisfaction, including complaint management.
- Quotation management in the energy market – you calculate and prepare tailored offers for electricity and gas in the relevant systems – quickly, accurately and market-oriented.
- Contract management & master data maintenance – you support our existing customers throughout the entire contract lifecycle, maintain contract and customer data, and ensure smooth processes.
- Renewal and development of existing customers – you actively accompany our customers beyond the contract term and identify opportunities to renew or further develop the relationship.
Requirements
- You have completed commercial vocational training, e.g., as an office clerk or in a similar role.
- Ideally, you bring initial experience in sales or customer service—experience in the energy industry is a plus.
- You demonstrate a strong service orientation, reliability and an empathetic manner.
- You enjoy direct customer contact—you approach people openly, warmly and with a solutions-focused attitude.
- You are confident using MS Office and eager to learn new programs and tools.
- As a team player, you are communicative, organized and able to work independently and responsibly.
Benefits
- Remote work: Flexible working is a matter of course for us. Depending on the position, you can freely choose your place of work within Germany—giving you the opportunity to optimally combine work and private life.
- Modern headquarters in Ingolstadt: Enjoy an inspiring workplace with state-of-the-art equipment, a relaxation room with a massage chair, an urban roof terrace and an impressive view over Ingolstadt, including the #Donautower.
- Individual training: Together we develop a tailored training plan that perfectly suits you and your role, allowing you to grow both professionally and personally.
- First-class work equipment: You will receive everything you need for efficient work at the start. We continuously strive to improve our infrastructure so you feel at home with us.
- Security & protection: We support your future with a company pension scheme and disability and accident insurance that go beyond statutory requirements—so you can look ahead worry-free.
- Events & culture: We regularly invite you to special events, monthly culture lunches and inspiring encounters to strengthen team spirit and experience memorable moments together.
- Further benefits: Do you have specific wishes or ideas? We are open to suggestions and do everything we can to support our employees and encourage long-term loyalty.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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