Manager I overseeing customer service staff at Elevance Health. Directs implementation of benefit programs and evaluates performance of direct reports.
About the role
- Customer Service Agent responsible for addressing client inquiries and enhancing customer loyalty in the energy sector. Utilizing strong service skills and a solution-oriented approach to improve processes.
Responsibilities
- Point of contact for our customers – You handle day-to-day inquiries in a friendly and solution-oriented manner.
- Customer loyalty and retention instead of churn – You identify opportunities for customer win-back and implement targeted measures to increase retention.
- Quoting in the energy market – You calculate and prepare tailored offers for electricity and gas.
- Contract management & master data maintenance – You manage our existing customers throughout the entire contract lifecycle.
- Renewal and development of existing customers – You actively support our customers beyond the contract term.
Requirements
- You have completed a commercial vocational qualification, e.g., as an office clerk/administrative assistant, or equivalent.
- Ideally, you have initial experience in sales or customer service.
- You demonstrate a strong service and customer orientation.
- You enjoy active customer contact.
- You are confident using MS Office and eager to learn new programs and tools.
- As a team player, you are communicative, organized, and able to work independently and responsibly.
Benefits
- Remote work: Flexible working is standard for us.
- Modern headquarters in Ingolstadt: Enjoy an inspiring workplace with state-of-the-art facilities.
- Individual training and development: Together we design a tailored training plan.
- First-class work equipment: You’ll receive everything you need to work efficiently from day one.
- Security & benefits: We look after your future with a company pension plan.
- Events & culture: We regularly invite you to special company events.
- Additional benefits: Do you have specific requests or ideas? We’re open to suggestions.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep assisting PayPal customers via phone, chat, and email. Resolving inquiries about products, services, accounts, and transactions.
Customer Support Specialist coordinating inquiries and handling delivery of aviation spare parts. Ensuring customer satisfaction by managing orders and resolving issues efficiently.
Customer Care Specialist at Foam Fabricators Inc managing customer inquiries and order processing. Providing product information and resolving issues in a hybrid work environment.
Process Owner leading global sales and marketing processes in fast - paced MedTech environment. Collaborating with diverse teams and travel requirements of 30 - 50 days/year.
Senior Customer Support Specialist providing exceptional customer support and processing analysis for clients in Guatemala. Assist with high escalations and create outstanding user experiences.
Customer Experience Associate assisting customers with buying and selling precious metals. Delivering outstanding service and evaluating jewellery while maintaining a professional store environment.
Senior Premium Support Specialist providing technical troubleshooting and customer support for Premium and Enterprise clients. Collaborating with internal teams to enhance customer outcomes and experience.
Support Agent managing customer support queries for cloud - based accounting software. Working closely with users to resolve issues and improve the customer experience in a hybrid work environment.
Customer Service Representative at U - Haul assists clients with equipment rentals and returns. Engages with customers inside and outside a U - Haul center ensuring optimal service and support.