Technical Support Architect managing customer issues related to VoLTE and IMS networks at Mavenir. Ensuring effective operations and troubleshooting of advanced telecom solutions.
About the role
- Analista de Suporte I providing technical support for internal and external clients at K M O Telecomunicações. Engaging in maintaining network infrastructure and improving processes.
Responsibilities
- Provide technical support related to the company's network infrastructure and services;
- Assist internal and external users, remotely or on-site, providing guidance and solutions;
- Perform preventive maintenance on systems and equipment;
- Deliver training on the proper use of systems and equipment;
- Assess and maintain the IT asset inventory;
- Log and document technical incidents, keeping records up to date for analysis and follow-up;
- Propose and develop standards, plans, and process improvements;
- Participate in technical groups, committees, or commissions as needed;
- Produce reports, presentations, and data visualizations in a clear and concise manner;
- Act in accordance with organizational procedures and policies;
- Collaborate with other teams, sharing information to resolve issues and support decision-making.
Requirements
- Experience in technical support and networking;
- Strong analytical and communication skills;
- Skilled in producing reports and presentations;
- Proactive and collaborative mindset;
- Knowledge of ITIL, support tools, networks, and systems (preferred).
Benefits
- Meal allowance
- Internet allowance
- Dental care
- Health insurance
- Life insurance
- Transportation allowance
- Psychological counseling
- Birthday day off
- TotalPass
- Career coaching
- Birthday voucher
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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