Shift Lead responsible for managing the technical support team at Boldr. Delivering training, support, and exceptional client service in a hybrid work environment.
About the role
- Technical Support Associate providing exceptional customer support by troubleshooting equipment issues. Handling calls and emails while maintaining accurate records of interactions in a fast-paced environment.
Responsibilities
- Provide exceptional customer support by handling incoming phone calls and emails.
- Troubleshoot customers’ equipment issues and effectively addressing their inquiries.
- Manage a high volume of incoming phone calls and emails from customers.
- Analyze, question, and troubleshoot technical issues customers present, ensuring an accurate representation of their problems.
- Guide customers through step-by-step troubleshooting processes, ensuring clear communication and accurate resolution of technical problems.
- Maintain detailed and accurate records of customer interactions, inquiries, troubleshooting steps, and resolutions in the ticketing system.
- All other duties assigned.
Requirements
- 2+ years of customer service is a plus.
- Ability to thrive in a fast-paced environment, adapt to changing priorities and deliver timely solutions to customers.
- Excellent verbal and written communication skills to explain technical concepts to customers clearly and concisely.
- Physical Requirements: This position may require the ability to perform tasks that involve sitting, standing, walking, lifting, computer work and other physical activities. Candidates should be able to meet these physical demands with or without reasonable accommodations.
Benefits
- EEO Statement: Signature Solar is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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