Technical Support Specialist delivering technical support for legal case management software in a hybrid working model. Collaborating with internal teams and customers to resolve software and configuration issues.
About the role
- Technicien Support N1/N2 offrant une assistance technique aux collaborateurs au Tech Café. Garantissant une expérience fluide par un support de premier niveau et des conseils sur les problématiques informatiques.
Responsibilities
- You will provide direct technical assistance to the client's employees within the Tech Café.
- You will ensure a smooth experience by delivering first-level support, advice, and guidance for IT-related issues.
- You will handle onboarding and offboarding processes, distribute equipment, and intervene in migrations when these cannot be carried out remotely.
- Provide first-level technical support for hardware, software, and connectivity issues.
- Advise employees on best practices for using IT tools.
- Perform initial analysis and resolve incidents before escalating them when necessary.
- Assist new employees with setting up their IT environment (accounts, equipment, applications).
- Ensure retrieval and management of equipment when employees depart.
- Distribute and configure new laptops and peripherals.
- Handle replacement and updates of equipment as needed.
- Work on data and system migrations when remote execution is not possible.
- Ensure business continuity during migration activities.
- Maintain a welcoming and professional environment in the Tech Café.
- Communicate clearly and ensure prompt resolution of issues.
Requirements
- Good knowledge of Windows and macOS environments
- Familiarity with common enterprise applications (Microsoft 365, VPN, collaboration tools)
- Excellent diagnostic and troubleshooting skills
- Strong interpersonal skills and a customer-service mindset
- Ability to work independently and manage multiple tasks in a dynamic environment
Benefits
- Holiday vouchers
- 50% reimbursement of public transport
- Holiday bonus
- Works council benefits (CSE)
- Health insurance
- Gift vouchers
- Meal vouchers
- Income protection insurance
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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