Wildix Support Engineer providing advanced technical support for Wildix and Puzzel systems. Role involves troubleshooting, system maintenance, and customer communication requiring VoIP experience.
About the role
- Technicien support informatique N2 supporting office users within a team at ESDI. Responsible for user assistance, diagnostics, and procedure management for client services.
Responsibilities
- Provide support and assistance to the group's office users
- Support and manage VIP users
- Remote diagnosis of hardware and/or software issues
- Identify the appropriate contacts/stakeholders needed to resolve issues
- Create and update procedures
- Independently manage the incident backlog
- Manage and track hardware inventory
Requirements
- Degree in IT (equivalent to Bac+2/Bac+3)
- Profile and key qualities: rigorous, organized, autonomous, with an excellent service orientation
- Project management skills are a plus
- Knowledge of Windows
- Networking knowledge
- Knowledge of Office 365
- Experience in retail is a plus
- Minimum 3 years' experience
Benefits
- Meal vouchers
- 75% employer contribution to health insurance
- 50% public transport costs covered
- Quarterly bonuses
- Gift vouchers
Job title
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Degree requirement
Location requirements
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