Shift Lead responsible for managing the technical support team at Boldr. Delivering training, support, and exceptional client service in a hybrid work environment.
About the role
- Technical Support Technician providing technical product assistance for JPW product lines. Focusing on operational troubleshooting and product setup for stakeholders including end-users and distributors.
Responsibilities
- Provide technical assistance on warranty and non-warranty products through troubleshooting and machine evaluation and/or tool-related situations.
- Assist/respond timely to technical inquiries, complaints or questions from JPW stakeholders regarding the application and specifications of JPW product lines.
- Coordinate field service and assign authorization numbers to field service personnel.
- Enter work orders, monitor the repair progress and ensure all relevant files/status are up to date in the business systems.
- Keep current with product lines and cognizant of any changes to the product line.
- Correspond professionally via phone, fax, email or letter with JPW stakeholders by either fax or letter as required.
- Report to manager and relative department regarding significant or recurring problems with equipment and/or component parts.
Requirements
- High Diploma, required.
- Bachelor’s degree preferred.
- Some college, technical or vocational training on electrical controls and mechanical operating machines and accessories.
- Relevant experience (3-5 years) may be substituted for education, required.
- Working knowledge of metalworking and woodworking machinery, preferred.
- Working knowledge of various testing equipment and measuring instruments such as micrometers, calipers, dial indicators, power/manual tools, as well as a variety of material handling equipment, preferred.
- Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology.
Benefits
- Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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