Senior Releasing Analyst driving critical part supply solutions for Ford. Managing interfaces between supply base and logistics systems while supervising demand analysts and logistics providers.
About the role
- Responsible for providing customer service to clients regarding their benefits accounts, ensuring efficient and effective communication and support. Involves teamwork and ongoing professional development.
Responsibilities
- Provide service to a portfolio of lower-complexity clients through in-person, telephone and/or digital channels, ensuring all clients are served quickly and accurately according to their needs.
- Deliver customer service with attentive, dialogue-based interaction and an understanding of client needs, in order to clarify doubts and provide necessary information regarding coverage processes for insurable and non-insurable benefits.
- Assist clients with reimbursement requests and pre-authorizations through in-person, telephone and/or digital channels, ensuring effective reimbursement of expenses incurred for care received outside the accredited network.
- Carry out the necessary procedures for market studies by gathering data and information required to complete quotation forms, in order to identify the best conditions and options for the client within the renewal deadline.
- Prepare reports and/or presentations with claims indicators by organizing data, information, and quantitative and qualitative analyses, to provide clients with the results of their policy.
- Identify improvement opportunities through process mapping conducted during execution, and the application of procedures and workflows, to suggest actions that enable continuous improvement in customer service.
- Perform other related duties inherent to the position as required by the area’s needs and demands, and when necessary participate in training, professional development and guidance from the immediate supervisor to ensure continuous professional growth.
Requirements
- Bachelor's degree in Administration, Human Resources Management, or related fields
- Basic knowledge of Excel
- Experience in insurance, particularly with health and dental products, and knowledge of current ANS (National Supplementary Health Agency) regulations
- Customer focus, professionalism, collaboration, innovation, organization, resilience, logical reasoning, and assertive communication
Benefits
- Meal and/or food allowance (meal voucher)
- Transportation allowance (commute subsidy)
- Profit-sharing (PLR)
- Wellhub
- Wellz
- Day off
- Apoio Pass for you and your dependents
- Discounts on personal insurance purchases such as auto, life, home, travel, and others
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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