Analyst role in Finance CoE supporting financial reporting and planning across multiple markets. Collaborating on data - driven decision - making and enhancing performance management processes.
About the role
- IT Analyst providing first-line technical support and managing hardware assets for CleanSlate users. Overseeing daily operational health and maintaining system updates to meet user and security requirements.
Responsibilities
- Serve as the first-line technical support to CleanSlate users to best resolve technical issues.
- Provide end-user guidance aligning with CleanSlate’s policies and values.
- Manage hardware assets through their tier lifecycle and maintain system updates to meet security and user requirements.
- Oversee daily operational health and maintenance tasks.
- Retain accurate records, procedures, and training documentation.
- Escalate issues to management when necessary.
- Troubleshoot and diagnose user-facing technical issues including: laptops, tablets, network services, and office productivity applications.
- Analyze reported incidents, identify problems, and initiate timely resolutions.
- Demonstrate a commitment to servicing customers – CSTG Employees and Contractors.
- Develop processes and procedures for end users to encourage system and application adoption.
- Maintain accurate, up-to-date records for all IT assets.
- Manage mobile devices ensuring compliance with organizational policies and efficient device lifecycle management.
- Contribute to strategy, design, and implementation of endpoint technology images and solutions.
- Test and validate new system patches and the release of operating systems.
- Ensure up-to-date documentation on IT processes.
- Create and maintain technical documentation on system support models, common issues, and solutions.
- Provide recommendations for application configuration and IT solutions as needed.
- Day to day oversight of application and system health monitoring.
Requirements
- Bachelor’s degree in Computer Science or Information Technology or equivalent experience.
- 1-3+ years of experience in Desktop Support or Systems Administration.
- Strong computer, hardware, software, and analytical skills.
- Proven ability to assess business needs and translate them into relevant solutions.
- Experience installing, configuring, documenting, testing, training, and implementing new applications and systems.
- General networking knowledge.
- Understanding end clients’ needs.
- Practices and techniques for managing the activities related to planning: Principles, Processes, and Theories.
- Strong analytical skills with advanced Excel and CRM reporting tools.
- Hands-on experience with Salesforce or similar CRM systems.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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