Hybrid IT Analyst

at CleanSlate Technology Group

• Job title: IT Analyst
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Carmel, United States

About the role

• IT Analyst providing first-line technical support and managing hardware assets for CleanSlate users. Overseeing daily operational health and maintaining system updates to meet user and security requirements.

Responsibilities

• Serve as the first-line technical support to CleanSlate users to best resolve technical issues.
• Provide end-user guidance aligning with CleanSlate’s policies and values.
• Manage hardware assets through their tier lifecycle and maintain system updates to meet security and user requirements.
• Oversee daily operational health and maintenance tasks.
• Retain accurate records, procedures, and training documentation.
• Escalate issues to management when necessary.
• Troubleshoot and diagnose user-facing technical issues including: laptops, tablets, network services, and office productivity applications.
• Analyze reported incidents, identify problems, and initiate timely resolutions.
• Demonstrate a commitment to servicing customers – CSTG Employees and Contractors.
• Develop processes and procedures for end users to encourage system and application adoption.
• Maintain accurate, up-to-date records for all IT assets.
• Manage mobile devices ensuring compliance with organizational policies and efficient device lifecycle management.
• Contribute to strategy, design, and implementation of endpoint technology images and solutions.
• Test and validate new system patches and the release of operating systems.
• Ensure up-to-date documentation on IT processes.
• Create and maintain technical documentation on system support models, common issues, and solutions.
• Provide recommendations for application configuration and IT solutions as needed.
• Day to day oversight of application and system health monitoring.

Requirements

• Bachelor’s degree in Computer Science or Information Technology or equivalent experience.
• 1-3+ years of experience in Desktop Support or Systems Administration.
• Strong computer, hardware, software, and analytical skills.
• Proven ability to assess business needs and translate them into relevant solutions.
• Experience installing, configuring, documenting, testing, training, and implementing new applications and systems.
• General networking knowledge.
• Understanding end clients’ needs.
• Practices and techniques for managing the activities related to planning: Principles, Processes, and Theories.
• Strong analytical skills with advanced Excel and CRM reporting tools.
• Hands-on experience with Salesforce or similar CRM systems.

Benefits

• Health insurance
• Flexible work arrangements
• Professional development opportunities